Airswift is seeking an Accounts Payable Supervisor to join one of our major energy clients in North York, ON. This is a one-year contract with the possibility of an extension to February 2025.
We are seeking a confident Lead to join Customer Care Operations, who's accountable for all Sundry gas billings in both SAP and Oracle.
The successful candidate will be responsible for all billing and collections activities within both Oracle and SAP billing systems. Responsible for ensuring the team and its activities are in compliance with all regulatory requirements. The Sundry Invoicing/Collection lead is responsible all financial activities related to billing, collections, Monthly and Quarterly reporting, and ensuring all SOC controls are adhered to.
What You Will Do
• Lead and Oversee the work and productivity of the Sundry Billing and Collection team (Unionized team)
•Work with all areas of Operations that provide services or projects that require direct billing to customers/partners/3rd parties
•Financial accountabilities -Prepare month-end financial Reconciliations, Complete Journal entries, Run AR General Ledger interface, Prepare and approve billing reports, Approve payments to accounts, Reconcile Bank accounts, Handle Refunds, Approve Invoices, Approve write-offs
•Identify systems and improvements in execution that automate invoice preparation and/or collection of payments.
•Develop and improve reporting to assist in performance management.
•Participate and lead special projects identified within Customer Care Collections
•Work closely with other members of the customer care team and Accenture to implement new solutions for unique customer segment accounts.
•Support Collections Team with Adhoc. reports as needed
•Support Collections Agencies and Law on 3rd party collections activities.
•Lead various administrative functions for the Contact Centres including; reporting, analysis, scheduling, intraday
•Provides coaching, mentoring and leadership to staff consistent with our culture and values. Ensure employees have the necessary skills, training, equipment and encouragement to produce excellent customer satisfaction at every point of customer contact.
Who You Are Required
•University degree in business or other related fields.
•Five years of leadership experience in a call center or operations
•Strong computer skills including various customer information system applications and forecasting
•Proficient with MS Excel
•Excellent verbal and written communication skills
•Strong interpersonal and relationship-building skills
•Excellent problem-solving and time-management skills
Preferred
•Project Management Professional.
•5-10 years of financial background experience reconciling accounts.
•Post-secondary qualification in business.
•Working knowledge of unionized environments.
•Previous managerial experience including managing direct reports desired
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