Business Analyst/Project Manager

Airswift is on a task to find an IT Analyst with experience using OpenText to work on a 6 months contract with one of our chemicals clients remotely.

Responsibilities

• The IT Analyst is responsible for the definition, functional design, custom development, and technical support within the Open Text application and other data integration applications
• The analyst will be involved in product and lifecycle management, support efforts, as well as appropriate integrations with SAP (Open Text Extended ECM for SAP) and non-SAP solutions for the Open Text application
• You will be responsible to drive sustainable, operational excellence in the delivery of new application improvements and existing services
• Facilitate business process discussions to gather and detail business requirements which ensure value and meet the client objectives
• Provide support and leadership to resolution for technical issues within the Open Text team, other internal teams, and outside vendors
• Provide technical direction in the analysis, design, development, testing, deployment, maintenance for bug fixes and improvements related to Open Text and its interfaces
• Work with the Change and Release Management team to ensure representation and coordination of projects throughout the change and release process
• Actively participate in design discussions and code reviews
• Understand both Agile Methodology, project execution approaches and provides guidance to other teams
• Work with vendors to design and implement new functionality
• Continuously drive excellence in the areas of optimizing services and work processes, improving quality and reliability and lowering total costs
• Deliver and maintain existing services, resolve incidents and problem management, and meet SLAs as well as provide rotational on call coverage

Qualifications

• 5+ years’ IT Analyst experience with document management systems including development and configuration with Open Text Content Server 21.4 including Active View, Database Schemas, Web Report Design, and Web Forms, Transmittal cover sheets, OTCS workflows, Smart UI configuration, IDE, OScript, SOAP and REST API service
• Demonstrabe understanding of Content server module related to Extended ECM for Engineering like ADN, CRT, ASM, Bulk loader, Transmittal, MFT, Records Management, Brava, Blazon, Object importer
• Clear understanding of content server module development and the integration points with other third-party applications
• Some experience in custom software development experience including full development lifecycle (C# or Java, Visual Studio, HTML, JAVASCRIPT, JQUERY, SOAP, REST API, JSON)
• Bachelor’s degree in computer science or engineering, or equivalent work experience
• Strong problem solving, teamwork skills, and ability to work with minimal direction
• Strong written and verbal communication skills
• Able to solve problems and fix issues

Top MUST HAVES: 
- Must have exposure with document control (document management systems in development and configuration with Open Text Content Server 21.4) - this is # 1 - OpenText doc control, OpenText operations, process flows (HAVE to be familiar with this)
- OpenText Content Server 21.4 
- Development background within Open Text to help the client's with customizing the platform 

• Provide resolution to all desktop support requests.
• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printers, scanners, copiers, hardware peripherals, and other desktop-related equipment.
• Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
• Communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce, and resolve customer-reported issues.
• Work independently to troubleshoot all support requests and follow escalation policies.
• Participate in testing, documentation, and implementation of assigned projects.
• Track hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
   

• 3-5 years of experience.
• Ability to provide technical/functional and/or administrative support.
• General working knowledge of specific systems, terminology and procedures used within the department.
• Ability to perform routine tasks.
• Ability to solve problems and make basic decisions.

Join Our Team as a Cloud Services Engineer

Are you ready to elevate your career in the ever-evolving world of cloud technology? We are seeking a dynamic and highly skilled Cloud Services Engineer with a passion for innovation and a drive to make a real impact. If you have 5+ years of experience in the field and are eager to tackle complex challenges, we want to hear from you!

This is a hybrid position 3 days onsite and 2 working from home, it's a 12-month contract and counts with good benefits.

Key Requirements:

Expertise:

• 5+ years of experience as a Cloud Services Engineer with a strong cross-functional knowledge base in network, database, web services, AI, and infrastructure.

Database Skills:

• Proficiency in databases is a plus.

Programming/Scripting:

• Bonus points for proficiency in languages such as PowerShell, Python, Terraform, and C#.

Cloud Mastery:

• A comprehensive understanding of cloud delivery models, including PaaS, SaaS, and IaaS.

IaC Champion:

• Strong expertise in Azure Terraform and Infrastructure as Code (IaC) concepts.

Network Wizard:

• In-depth understanding of tenant-to-tenant network communications in Azure.

CI/CD Familiarity:

• Knowledge of continuous integration/deployment processes and tools like IDEs (Eclipse), Source Code Management (GIT/Stash), Jenkins, and Maven.

Soft Skills:

• Exceptional interpersonal, leadership, collaboration, facilitation, and negotiation skills.

Certifications:

• Azure certifications like AZ-303, AZ-304, or equivalent are a big plus.

Availability:

• Willingness to participate in a server "On-Call" rotation, providing 24x7 support for server emergencies.

Experience:

• Minimum of five (5) years of professional experience in Azure cloud services and infrastructure management.

Education:

• Bachelor's Degree from an accredited college or university.

Responsibilities:

As a Cloud Services Engineer on our team, you will:

• Design and Build: Create and manage cloud infrastructure using Azure and Terraform.
• IaC Implementation: Implement and manage Infrastructure as Code (IaC) solutions using tools like Terraform and ARM templates.
• Network Connectivity: Design and implement tenant-to-tenant network communications for secure and optimal interconnectivity between Azure environments.
• Security & Reliability: Ensure the security, scalability, and reliability of our company's cloud infrastructure and applications.
• Collaborate: Work closely with DevOps, Development, and IT teams to develop cloud strategies and best practices.
• Troubleshoot: Identify and resolve issues related to Azure infrastructure and associated services.
• Stay Updated: Keep up-to-date with the latest Azure features, pricing, and best practices to optimize cost and performance.
• Support Migration: Provide technical expertise and support for Azure migration projects.
• Automation: Automate routine tasks and infrastructure deployments using Azure DevOps, CI/CD pipelines, and scripting.
• Documentation: Document architectural designs, procedures, and best practices for implemented cloud solutions.

If you are ready to shape the future of cloud technology and are excited about the opportunity to work with cutting-edge tools and a collaborative team, apply now and be a part of our journey to innovation

Interviews are being conducted immediately so feel free to apply or contact Hugo Dopheide at hugo.dopheide@airswift.com

Our website: https://icontract.airswift.com/jobs