This position will support the core functions of hospitals' and health systems' electronic health record (EHR) applications to enable cost-effective, high-quality, efficient and safe patient care. The ideal candidate will analyze electronic health record (EHR) systems, including specification gathering, configuration, testing, modification, activation and ongoing support.
JOB RESPONSIBILITIES
- Provide tier-2 support of application incidents reported through the hospital help desk
- Provide analytical assistance to resolve application incidents, maintenance items, and enhancement requests
- Perform daily monitoring of applications in production use
- Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
- Document workflows
- Implement changes using documented procedures that are compliant with the hospital department's policies and procedures
- Take ownership of low to medium complexity issues and act as a liaison between the hospital end user and other support staff to facilitate resolution
- Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
- Participate in team and cross-team meetings and maintain appropriate meeting records
Advanced English
Bachelor's degree in any of the following areas:
- Management information systems
- Health information management
- Computer information systems
- Computer Science
- Computer Engineering
- Information Technology
- Business Administration
- Finance
- Mid-level Microsoft Office skills
ABOUT AIRSWIFT
Airswift serves as a strategic partner to our clients in STEM industries. We offer a turnkey workforce solution to acquire, mobilise and employ top talent in over 70 countries. With 800 employees in over 60 offices worldwide, 7,000 contractors and a candidate database of 1.5m specialists, our geographical reach and pool of available talent, experience and expertise is unmatched in the industry. We are proud to serve as a trusted advisor to clients looking to expand their operations internationally and offer employer of record services, payroll outsourcing, as well as HR consulting.