Customer Service & Logistics Representative

Houston, Texas, United States

Job Reference 1190628

Location Houston, Texas, United States

Industry Oil & Gas - Offshore Gas

Function Supply Chain / Purchasing

Job Type Contract

Date Added June 21, 2023

Our client is looking for a Customer Service Representative to work with them in Houston, TX on a long term assignment on a 5/40 work schedule. 

Carry out order processing and keep daily contact with customers. To provide and process information in response to enquiries and requests about products and services.

Skill Profile:

A minimum of 1-2 years’ experience as a customer service & logistics representative; sales assistant; logistics clerk or from a technical service focused role, ideally from a multi-national company, and possibly a company producing, distributing or transforming raw materials. 

Bi-lingual in English/Spanish is a requirement. 

Detailed Responsibilities:

  • Upload and check customer orders with reference to all conditions, price, credit limit if existing; upload full instructions for the shipment, and prepare directly or ensure that all other necessary documents are available
  • maintain a proper communication with customers for any request or issue concerning the orders; respond promptly to customer enquiries, including enquiries on pricing
  • check product availability for the required dates
  • organize workflow to meet customer timeframes
  • send to customers order confirmation, shipping documents if required,  and provide delivery information, keeping customers informed about variations
  • follow the status of the order: material preparation, booking reservation
  • handle and resolve customer complaints or when appropriate involve other competent departments for the management of claims
  • follow up on the invoicing process
  • credit and debit note requests
  • keep records of customer interactions and transactions, record details of enquiries, comments and complaints
  • carry out pertinent activities to keep Master Data updated in the sap system, set up new customer accounts and manage customer accounts

Technical Skills:

Customer Service and/or logistics principles and practices; some knowledge of administrative procedures; knowledge of chemicals and/or oil & gas industry is a plus

Computer Skills:

Proficient in Microsoft Office Suites; working knowledge of SAP system. Familiarity with (CRM) Customer Relationship Management software is highly desirable. 

Additional Details:

Flexibility, resilience, problem solving and analysis; ability to work both independently and as a member of the team. Attention to detail. Strong interpersonal and listening skills, as well as very good verbal and written communication skills

10% travel may be required.


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