• Provide resolution to all desktop support requests.
• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printers, scanners, copiers, hardware peripherals, and other desktop-related equipment.
• Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
• Communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce, and resolve customer-reported issues.
• Work independently to troubleshoot all support requests and follow escalation policies.
• Participate in testing, documentation, and implementation of assigned projects.
• Track hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
   

• 3-5 years of experience.
• Ability to provide technical/functional and/or administrative support.
• General working knowledge of specific systems, terminology and procedures used within the department.
• Ability to perform routine tasks.
• Ability to solve problems and make basic decisions.

Join Our Team as a Cloud Services Engineer

Are you ready to elevate your career in the ever-evolving world of cloud technology? We are seeking a dynamic and highly skilled Cloud Services Engineer with a passion for innovation and a drive to make a real impact. If you have 5+ years of experience in the field and are eager to tackle complex challenges, we want to hear from you!

This is a hybrid position 3 days onsite and 2 working from home, it's a 12-month contract and counts with good benefits.

Key Requirements:

Expertise:

• 5+ years of experience as a Cloud Services Engineer with a strong cross-functional knowledge base in network, database, web services, AI, and infrastructure.

Database Skills:

• Proficiency in databases is a plus.

Programming/Scripting:

• Bonus points for proficiency in languages such as PowerShell, Python, Terraform, and C#.

Cloud Mastery:

• A comprehensive understanding of cloud delivery models, including PaaS, SaaS, and IaaS.

IaC Champion:

• Strong expertise in Azure Terraform and Infrastructure as Code (IaC) concepts.

Network Wizard:

• In-depth understanding of tenant-to-tenant network communications in Azure.

CI/CD Familiarity:

• Knowledge of continuous integration/deployment processes and tools like IDEs (Eclipse), Source Code Management (GIT/Stash), Jenkins, and Maven.

Soft Skills:

• Exceptional interpersonal, leadership, collaboration, facilitation, and negotiation skills.

Certifications:

• Azure certifications like AZ-303, AZ-304, or equivalent are a big plus.

Availability:

• Willingness to participate in a server "On-Call" rotation, providing 24x7 support for server emergencies.

Experience:

• Minimum of five (5) years of professional experience in Azure cloud services and infrastructure management.

Education:

• Bachelor's Degree from an accredited college or university.

Responsibilities:

As a Cloud Services Engineer on our team, you will:

• Design and Build: Create and manage cloud infrastructure using Azure and Terraform.
• IaC Implementation: Implement and manage Infrastructure as Code (IaC) solutions using tools like Terraform and ARM templates.
• Network Connectivity: Design and implement tenant-to-tenant network communications for secure and optimal interconnectivity between Azure environments.
• Security & Reliability: Ensure the security, scalability, and reliability of our company's cloud infrastructure and applications.
• Collaborate: Work closely with DevOps, Development, and IT teams to develop cloud strategies and best practices.
• Troubleshoot: Identify and resolve issues related to Azure infrastructure and associated services.
• Stay Updated: Keep up-to-date with the latest Azure features, pricing, and best practices to optimize cost and performance.
• Support Migration: Provide technical expertise and support for Azure migration projects.
• Automation: Automate routine tasks and infrastructure deployments using Azure DevOps, CI/CD pipelines, and scripting.
• Documentation: Document architectural designs, procedures, and best practices for implemented cloud solutions.

If you are ready to shape the future of cloud technology and are excited about the opportunity to work with cutting-edge tools and a collaborative team, apply now and be a part of our journey to innovation

Interviews are being conducted immediately so feel free to apply or contact Hugo Dopheide at hugo.dopheide@airswift.com

Our website: https://icontract.airswift.com/jobs

IT PROJECT LEAD -  Selangor, Malaysia

• Responsible to drive and execute large scale cloud SaaS ERP and Logistics implementation with the internal IT Project Manager and vendor project delivery team.
• Manage multiple parallel IT projects across AMERICAS/EMEA/APAC time zones, project dependencies and day-to-day project delivery activities.
• Develop and refine project methodologies, processes, tools, and templates when required.
• Drive and ensure the IT projects and programs rollouts are executed and realize to be aligned with business strategies, group enterprise architecture and roadmaps.

• Project governance, gate control and status reporting experience
• Hands on experience driving and leading cloud SaaS ERP, Logistics/Warehouse/Transport/Trade Management systems project delivery by vendor
• Stakeholder management, negotiation, and good communication skills (written/verbal) across all levels.
• Competency in using MS Project and MS Office

• Bachelor’s Degree
• PRINCE2 Foundation or Practitioner / PMP
• Minimum 3 to 5 years of experience in IT Project Management