General Manager – Human Resources & Learning & Development
Location: Papua New Guinea
Grade Level: Expat - Grade 2
Reports To: Chief Operating Officer – Corporate
Direct Reports:
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National HR Manager (overseeing Payroll, Safety & Security)
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Learning & Development Manager
Position Summary
Senior Leadership Team and reporting to the COO – Corporate (who reports to the CEO), this role supports the development, alignment, and execution of the Company’s strategic vision. It plays a pivotal role in driving organizational success through a strong focus on people.
As GM – HR and L&D, the incumbent will be instrumental in shaping and leading the Company’s people strategy. This includes navigating complex change, engaging stakeholders, and solving problems to foster a high-performance, positive culture.
This is a hands-on leadership role that requires a pragmatic, high-energy approach—balancing strategic vision with operational execution. The role is accountable for building and implementing strategies that streamline HR operations, enhance service delivery, and drive performance.
To succeed, the incumbent must immerse themselves in understanding the operations —spanning dealerships and the head office —to design and lead a robust HR strategy that propels the organization into its next growth phase.
The Executive Team will rely on the expertise of this position to foster an engaging workplace culture, align people with strategy, build strong organizational structures, and ensure that learning and development remains best-in-class for years to come.
Success in the role will involve:
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Gaining a deep understanding of the business
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Developing a clear, future-focused HR and L&D strategy
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Securing CEO endorsement
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Leading implementation across the organization
ANZEN Accountabilities
We are committed to providing a safe and healthy environment for all employees and visitors.
Leaders are expected to ensure compliance with safety standards, including:
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Taking reasonable care of their own health and safety
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Ensuring the safety of others
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Complying with ANZEN policies, procedures, and directives
As a senior leader, the incumbent is responsible for promoting and driving a culture of safety across the business.
Code of Conduct and Ethics
As a member of TTSPH with advisory and leadership responsibilities, the incumbent is expected to understand, follow, and promote Group’s Global Code of Conduct and Ethics (COCE).
Major Accountabilities
Strategic Leadership
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Develop and implement a people strategy aligned with growth objectives.
Operational Excellence
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Lead key HR functions including organizational design, workforce planning, and service delivery under a robust HR framework.
Team Development
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Build and maintain a high-performing team that fosters innovation and continuous improvement (Kaizen).
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Develop career pathways and succession plans for key roles.
Financial Stewardship
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Oversee HR & L&D budgets and workforce planning; identify opportunities for efficiencies.
Technology and Innovation
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Drive digital transformation initiatives to enhance service and support business goals.
Values-Based Leadership
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Champion a culture grounded in the Company’s values.
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Promote best-practice leadership to attract, develop, and retain high-performing employees.
Governance and Compliance
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Ensure HR frameworks and processes are governed by strong compliance standards and quality assurance systems.
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Maintain alignment with TTSPH Group, national laws, and industry standards.
Strategic Planning
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Lead short-, medium-, and long-term HR strategies.
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Design and manage a communication strategy to ensure employee engagement with the Company’s vision.
Budget Control
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Monitor and manage HR & L&D expenses within approved budgets.
Cultural Development
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Promote a workplace culture that values performance, engagement, and empowerment.
Leadership Development
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Enhance leadership capabilities through targeted development programs.
Employee Relations
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Collaborate with functional leaders to manage employee performance, conduct, and engagement.
Remuneration and Benefits
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Oversee salary reviews, pay grades, and ensure compliance with remuneration systems.
Legal Compliance
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Ensure compliance with PNG employment laws.
Key Performance Indicators (KPIs)
Financial:
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To be confirmed (TBC)
Competencies & Person Specifications
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Proven leadership in contemporary HR practices, strategic planning, and change management
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Strong financial and analytical skills
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Excellent communication and relationship-building abilities
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Proactive self-starter who drives performance through others
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Demonstrated success in a senior management HR role
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Cultural awareness and ability to influence at all organizational levels
Education & Qualifications
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Bachelor’s degree in Business, Human Resources, Economics, Commerce, or related field
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In-depth knowledge of employee relations and employment law
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Strong understanding of industry-specific HR practices and business strategies
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Advanced problem-solving and critical-thinking skills
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Outstanding interpersonal and management capabilities
Experience
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Extensive senior leadership experience
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Strategic human resources and organizational development knowledge
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Project management skills
Work Environment
Primarily office-based, but the role requires regular travel both domestically within Papua New Guinea and internationally.