Grievance Management Coordinator

Vacancy ID



Mozambique, , Mozambique

Job Type


Job description

POSITION: Grievance Management Coordinator
REPORTS TO: Community Relations Manager (CRM)
LOCATION: Afungi rotation (28 x 28)
SUPERVISES: As directed by CRM

Please note: This opportunity is only available to Mozambican nationals.

All CVs must be in English.


The Grievance Management Coordinator focuses on the Rovuma LNG project and the implementation of the grievance management process with the leaders and members of the impacted and surrounding communities, and possibly local civil societies and non-governmental organizations for the timely review and response to community concerns. The role is characterized by:
- Management of the implementation process to respond to reported grievances
- Assignment and alignment with responsible and supporting parties needed to develop response strategies and resolution proposals
- Identification of emerging trends reflected in the subject, increase and frequency of grievances
- Assessment and recommendations on response strategies and resolution proposals for those grievances that have the potential to impact the overall project
- Reporting, processing and close out of grievances through the project tools of choice (IsoMetrix)
- Interfaces closely with:
- Community Relations team
- LNG Plant Construction Site Manager
- LNG Plant Logistics
- LNG Plant Security
- LNG Local Content Manager
- EPC External Affairs Manager or equivalent
- Resettlement and Livelihood restoration teams


Responsibilities of the Grievance Management Coordinator shall include the following:
- Management of grievances and other specific issues raised by individuals and communities that require addressing and response
- Meetings with the Community Liaison Officers to go over reported grievances to document and follow the process through to completion and internal close out
- Regular and as needed meetings with Community Relations and project construction teams to understand, assess and develop response strategy for grievances
- Development of responses to grievances to be delivered to community representatives and grievants
- Issuance of tracking reports on related key performance indicators to verify timely assessment, response and resolution to reported grievances.
- Monitoring of reactions, needs and perceptions of the community regarding the project activities
- Analysis of relevant trends in grievance subject matter and type
- Other duties as may be directed by the Community Relations Manager


- Between three and five years broad experience in complex operating environments with an understanding of the various project phases
- Experience in managing external communications and conflict or dispute resolution
- Degree or specialization in areas of Socio-economics, External Affairs, Law, Sustainability, Engineering or equivalent
- Fluent in English, Portuguese and one of the following languages: Swahili, Kimwane, Makonde or Makua, with excellent written and verbal communication skills
- Demonstrated initiative, coordination and planning skills and the ability to process and organize activities
- Strong organizational skills and work ethic; self-motivated with excellent analytical skills