One Call Screener / Damage Prevention Analyst

Vacancy ID



Houston, Texas, USA

Job Type


Job description

Our client, a major O&G company, is seeking a One Call Screener / Damage Prevention Analyst to work in their facilities located in Houston, Texas.

The Damage Prevention Analyst primarily focuses on the processing of the One Call tickets and triaging of tickets to Operations.

Area of responsibility is the company's gas transmission pipelines throughout the areas (Canada and US) where Gas Transmission has facilities. Support outside these areas may be expected occasionally if the need arises.

Specific Accountabilities:

  • Support the Team Lead Reporting & One Call in the continued development of the One Call process, including the standardization of one harmonized process for GTM
  • Ensures compliance relating to documentation relating to Triage of One Call Tickets following practices
  • Ensures tickets are triaged within regulatory time frame
  • Ensures Operations is notified and provided information to conduct locating and marking activities associated with one call tickets
  • Support One Call Ticketing System issues and enhancements
  • Identify activities along the pipeline corridor that may pose a threat to the GTM system, as well as external parties whos activities could present a risk to the GTM system.
  • Support investigations on potential unauthorized activities and near misses
  • Provide general program support to the Team Lead Reporting & One Call
  • Continuously look for ways to improve the effectiveness and efficiency of the program


  • Damage Prevention is critical in the safety of our people, assets and communities
  • Damage Prevention Program and Process are a regulator requirement in the United States
  • Damage Prevention applies to all GTM assets
  • Damage Prevention implements process and controls to keep GTM people, assets and communities safe

Contacts (Working Relationships):

  • Internal - peers in all business units, field personnel, supervisors, managers and directors
  • Internal - works closely with Safety & Reliability Team, PAC, GTM Field Operations, Asset Integrity & Technical Services Teams, including Integrity, Risk and IMS teams
  • External - peers in pipeline industry
  • External - regulators, auditors
  • External - one call centers
  • External - presentations to industry audiences

Knowledge, Skills & Abilities: Required:

  • Minimum 3 years of Industry experience in a Damage Prevention/One Call related role or a combination of education and experience
  • Knowledge of both Canadian and US Provincial/State and Federal Regulations
  • Knowledge of Canadian and US One Call Regulations
  • Knowledge of One Call ticket management programs and systems
  • Effective communication style - strong written, verbal and presentation skills
  • Ability to work in a self-guided, independent environment, managing multiple tasks in a time sensitive environment


  • Post-Secondary Education
  • Field related experience is an asset
  • Experience interacting with Regulators and One Call Centers
  • Knowledge of industry networks and associations