Purchase Card Administrator

Vacancy ID



Houston, Texas, USA

Job Type


Job description

Our client, a Canadian multinational energy transportation company, is seeking a Senior P Card Administrator to work on a contract within their facilities located in Houston, TX.


  • Provide exceptional customer service in handling general/standard Tier 1 corporate cardholder/traveler/travel arranger inquiries, providing assistance to those experiencing problems and issues with card transactions, travel arrangements or expense claim processing.
  • Catalogue calls and issues in the case management system
  • Assist employees in reconciling past due balances by reviewing online credit card statements and expense reports.
  • Assist employees in disputing duplicate and fraudulent charges with credit card providers.
  • Receive and process corporate card applications, checking for correctness and completeness.
  • Report lost/stolen corporate credit cards to credit card providers.
  • Update employee information in credit card provider sites i.e., address updates and cancelling corporate cards of terminated employees.
  • Work closely with the iExpense System Administrator and Accounts Payable departments in investigating payment errors, and locating missing receipt packages.
  • Assist the Corporate Card Analyst in the preparation of email notifications to employees with unexpensed transactions, delinquent accounts and credit card cash withdrawals.
  • Managing the P card analyst, who is the support staff of the program
  • Facilitates the application and training process for cardholders
  • Resolves P Card related issues with cardholders
  • Works with accounts payable to ensure payment to P Card provider
  • Update and maintain P Card policies and procedures
  • Reviews and takes corrective action on monthly GL account validation exception reports
  • Assists internal audit during P Card program audits
  • Distribute regular P Card communications to cardholders, and implement P Card program to business units that do not currently have one.
  • Assists in the improvement and other projects as needed to corporate shared services.
  • Deliver cost savings and compliance with corporate goals.
  • Interface with Legal Department to review and enhance the contracting process.
  • Develop and mentor staff to build bench strength supporting company growth.
  • Responsible for direct management of team, including budgets, staffing issues, resource allocation, and vendor relationships.
  • Conducts employee performance reviews, coaching and mentoring, and career development.
  • Other supporting duties as requested.


  • Previous experience with credit card programs, travel programs, banking, call center/customer service considered an asset.
  • Strong PC skills, particularly a strong knowledge of various computer software packages such as Word, Excel, PowerPoint, Email and vendor online applications (e.g. Amex@Work, BMO Online).
  • Previous experience with Oracle iExpense or other expense management systems would be a definite asset.
  • Must have project management experience