Service Desk Analyst
12-month contract - asap start
About the role:
To provide English and Mandarin (preferred) first and second level IT support to business units within the region.
Key Accountabilities & Responsibilities:
- Provides IT service desk support to company employees during the during the weekdays.
- Provide support on IT services and products (software and hardware), through various mediums such as telephone, remote desktop control and email.
- Continuously works towards identifying and correcting chronic issues in IT delivery services and solutions.
- Partner with business sites to ensure active communication on IT changes and implementations that will impact the business or the service desk operation.
- Provide assistance to other IT service groups as a background task
- BS degree in CS/MIS or equivalent training and experience.
- Good communication skills - verbal and written
- Strong customer service orientated mindset
- Analytical Skills
- Bi-lingual: Fluent in English and Mandarin.
- Bahasa Indonesia would also be a beneficial.
- ITIL Foundation Certification
- IT Service Desk experience