What You Will Do:
- Provide project support on all tracks of the Customer integration project.
- Advocate for optimal customer experience principles and ensure these are incorporated into solutions.
- Work closely with project leadership teams to ensure successful project delivery, with a focus on maintaining customer experience.
- Gather Customer Care Operations stakeholder project requirements, prioritize them based on project milestones, and work with project leadership to synthesize requirements into workable business solutions.
- Interact regularly with other project teams to ensure line of sight on other track work.
- Ensure Customer Experience is maintained during the project.
- Identify ways to minimize the customer impact throughout the integration.
- Related university degree and minimum 4+ years experience. An equivalent mix of formal education and demonstrated experience and results will also be considered.
- Expertise supporting Customer facing business.
- Experience with business aspects of software development related projects in the utility space.
- Proven ability to make the connection between business requirements and TIS requirements.
- Experience with TIS change management and governance standards.
- Innovative, results oriented, team oriented and interpersonal skills.
- Understanding of issue analysis, business case review, and cost benefit analysis.
- Proficiency in Microsoft Office Suite products including Visio, Word, Excel, PowerPoint
- Project management skills.
- Customer Care experience in the utility sector is preferred.
- Experience working closely with technology professionals on projects in the utility sector
