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How do I fix the 'refused to connect' error when onboarding?

This problem is caused by third-party cookies. Let us walk you through the steps to fix it.

Airswift - Refused to Connect Error 1

If you're using Chrome:

We recommend that you use Google Chrome or Microsoft Edge.

  • Click on the three dots on the upper right corner of your browser;

  • Select "Settings" in the menu.

Airswift - Refused to Connect Error 2

Update your cookies settings 

  • On the left, select "Privacy and security";

  • Then select "Third-party cookies."

Airswift - Refused to Connect Error 3

  • Select the option "Allow all cookies."

  • Unselect the option "Block third-party cookies

Airswift - Refused to Connect Error 4

If your browser settings already matches the instructions, skip straight to the next step.

 Clear the cache 

  • Go back to Privacy and Security and click > "Clear browsing data";

  • Check all boxes and confirm clearing data for the last hour.

Airswift - Refused to Connect Error 5

Sign out and sign back in

  • Sign out of Airswift Digital;

  • Open a fresh tab and sign back into the site;

  • Try accessing onboarding again.

If the error still persists, try signing in the site with another supported browser: If you used Google Chrome before, now try with Microsoft Edge, and vice-versa.

If you're still experiencing the issue, try resetting your account. 

 

If your login method is with Google:

Make sure this is the same Google Account as the one you're using to sign in Airswift Digital.

  • On your google account Settings, choose Security (on the left hand side menu)

  • Scroll down to the "Your connections to Third-party apps & services section"

  • Click on the "Airswift Candidate Portal" connection

  • Delete the connection and "Confirm" deletion

  • Finally, on a new browser session, sign back into Airswift Digital and access onboarding.

If onboarding still doesn't work, contact digitalsupport@airswift.com for further support.

For better support, please provide as much information as you can, including screenshots. 

 

If your login method is with LinkedIn:

Airswift - Refused to Connect Error 6

  • Sign out from Airswift Digital;

  • Go to your Linked In Account and click "Me" (on the upper right corner)

Make sure this is the same Linked In Account as the one you're using to sign in Airswift Digital.

  • Go to Settings and Privacy

  • Click on Data Privacy

  • Scroll all the way down to the "Other Applications"

  • Go to Permitted Services

  • Remove access to Airswift;

  • Finally, sign back into Airswift Digital with Linked In and , grant all permissions, including cookies.

 

If onboarding still doesn't work, contact digitalsupport@airswift.com for further support.

 

If you're using Microsoft Edge

  • Click on the three dots on the upper right corner of your browser;

  • Select "Settings" in the menu.

Airswift - Refused to Connect Error 7

Update your cookies settings

  • Check the "Allow sites to save and read cookie data" option;

  • Uncheck the "Block third-party cookies" option.

Airswift - Refused to Connect Error 8

If your cookies settings already matches the instructions, skip straight to the next step.

Clear your browser data

  • Go to Privacy, search and services;

  • Scroll down and click "clear browsing data now";

  • Check all boxes and confirm clearing data for the last hour.

Airswift - Refused to Connect Error 9

Sign out and sign back in

  • Sign out of Airswift Digital;

  • Open a fresh tab and sign back into the site;

  • Try accessing onboarding again.

If the error still persists, try signing in with another supported browser. If you used Google Chrome before, now try with Microsoft Edge, and vice-versa.

If you're still experiencing the issue, try resetting your account.