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How do I fix errors when accessing onboarding?

This problem is caused by third-party cookies. Let us walk you through the steps to fix it.

On Desktop

We recommend that you use Google Chrome or Microsoft Edge.

On Google Chrome

Access your Chrome settings:

  • Click on the three dots on the upper right corner of your browser

  • Select "Settings" in the menu

Airswift - Access Denied 1

Update your cookies settings:

  • On the left, select "Privacy and security"

  • Then select "Third-party cookie



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  • Select the option "Allow all cookies."

  • Unselect the option "Block third-party cookies"


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If your browser settings already matches the instructions, skip straight to the next step.

 

Clear the cache:

  • Go back to Privacy and Security and click > "Clear browsing data";

  • Check all boxes and confirm clearing data for the last hour.

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Sign out and sign back in:

  • Sign out of Airswift Digital;

  • Open a fresh tab and sign back into the site;

  • Try accessing onboarding again.

If the error still persists, try signing in the site with another supported browser, i.e. if you used Google Chrome before, now try with Microsoft Edge, and vice-versa. 

If you're still seeing the error message, reset your Google Account Settings:

Make sure this is the same Google Account as the one you're using to sign in Airswift Digital.

  • On your google account Settings, choose Security (on the left hand side menu)

  • Scroll down to the "Your connections to Third-party apps & services section"

  • Click on the "Airswift Candidate Portal" connection

  • Delete the connection and "Confirm" deletion

  • Finally, on a new browser session, sign back into Airswift Digital and access

  • onboarding.

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If onboarding still doesn't work, contact digitalsupport@airswift.com for further support.

For better support, please provide us as much information as you can, including screenshots.

On Microsoft Edge 

Update your Edge settings:

  • Click on the three dots on the upper right corner of your browser;

  • Select "Settings" in the menu.

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Manage cookies:

  • Go to Cookies and Site permissions;

  • Then go to manage and delete cookies and site data;


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Allow third party cookies:

  • Check the "Allow sites to save and read cookie data" option;

  • Uncheck the "Block third-party cookies" option.

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If your cookies settings already matches the instructions, skip straight to the next step.

 

Clear browser data:

  • Go to Privacy, search and services;

  • Scroll down and click "clear browsing data now";

  • Check all boxes and confirm clearing data for the last hour.

    Airswift - Access Denied 8 

Sign out and sign back in:

  • Sign out of Airswift Digital;

  • Open a fresh tab and sign back into the site;

  • Try accessing onboarding again.

If the error still persists, try signing in the site with another supported browser, i.e. if you used Google Chrome before, now try with Microsoft Edge, and vice-versa. 

If onboarding still doesn't work, contact digitalsupport@airswift.com for further support.

For better support, please provide us as much information as you can, including screenshots.

On mobile 

On iPhones

Chrome:

  • Open the settings icon on your mobile device

  • Navigate down to Chrome, or search for chrome in the search bar 

  • Turn on Allow Cross-Website Tracking

  • Exit out of settings.

  • Next, open the Chrome app from your phone

  • Click on the three dots on the bottom right of the screen
  • Select the settings icon 

You may need to swipe left to find this icon

  • Click on Privacy and Security
  • Click Clear Browsing Data

  • Make sure Cookies, Site Data is selected.

  • Click Clear Browsing Data

Sign out and sign back in:

  • Make sure Cookies, Site Data is selected.

  • Click Clear Browsing Data

If the error still persists, try signing in the site with another supported browser, i.e. if you used Google Chrome before, now try with Microsoft Edge, and vice-versa. 

If you're still seeing the error message, reset your Google Account Settings:

Make sure this is the same Google Account as the one you're using to sign in Airswift Digital.

  • On your google account Settings, choose Security (on the left hand side menu)

  • Scroll down to the "Your connections to Third-party apps & services section"

  • Click on the "Airswift Candidate Portal" connection

  • Delete the connection and "Confirm" deletion

  • Finally, on a new browser session, sign back into Airswift Digital and access

  • onboarding.  

If onboarding still doesn't work, contact digitalsupport@airswift.com for further support.

For better support, please provide us as much information as you can, including screenshots.

 

Edge:

  • Open the settings icon on your mobile device
  • Navigate down to Edge, or search for Edge in the search bar
  • Turn on Allow Cross-Website Tracking

  • Exit out of settings

  • Next, open the Edge app from your phone

  • Click on the three lines, found on the bottom right of the screen
  • Select the Settings icon
  • Select Privacy and security
  • Select Clear browsing data

  • Make sure Cookies and other site data is selected

  • Click Clear now

  • Sign out of Airswift Digital

  • Close and reopen chrome

  • Try to access onboarding again

If the error still persists, try signing in the site with another supported browser, i.e. if you used Google Chrome before, now try with Microsoft Edge, and vice-versa. 

If onboarding still doesn't work, contact digitalsupport@airswift.com for further support.

For better support, please provide us as much information as you can, including screenshots.