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How do I fix the 'Blank Page' error in Safari?

This issue is caused by cross-site tracking related browser settings. Follow the steps for your browser and device in this article.

Safari > iPhone/iPad 

Disable cross-tracking prevention

On your iOS device:

  • Go to Settings > Safari

  • Within Safari settings, go to Privacy & Security

  • Then, disable the option Prevent Cross-Site Tracking

  • Finally, Clear your website history and data.

Airswift - Safari Error 2

Sign out and sign back in

  • Sign out from Airswift Digital;

  • Sign back in a fresh session;

  • Go to onboarding.

Error still persisting?

If you're issue is still persisting, try signing in with Google Chrome or Microsoft Edge.

Make sure to allow the necessary cookies in the site.

If you need further assistance, contact digitalsupport@airswift.com.

For better support, please provide as much detail as possible, including screenshots.

 

Safari > Mac

Disable cross-site tracking prevention

In the Safari app on your Mac:

  • Choose Safari > Preferences

  • Then click Privacy

  • Uncheck the Prevent cross-site tracking option

  • Finally, Clear your website history and data.

     

    Airswift - Safari Error 3

Sign back into Airswift Digital 

  • Sign out from Airswift Digital;

  • Sign back in a fresh session;

  • Go to onboarding.

Error persisting?

Try signing in the site with one of our recommended browsers: Google Chrome or Microsoft Edge.

Make sure to allow the necessary cookies in the site.

If you need further assistance, contact digitalsupport@airswift.com.

For better support, please provide as much detail as possible, including screenshots.

 

Cross-Site Tracking FAQs

1. Why do I have to disable the "prevent cross-site tracking" settings?

  • Airswift uses tracking cookies to persist user data entered in to our onboarding system to assist with an effective and seamless onboarding experience. These are being impacted by the cross-site tracking prevention concern at present.

2. What is Airswift doing about this?

  • We are already investigating how we can rectify this concern for our embedded onboarding platform, but in the meantime we want to give you the opportunity to complete your onboarding with a simple workaround.

2. When should I reenable cross-site tracking prevention?

  • Once you finish your onboarding case.