Responsibilities:
- Act as a point of escalation for questions, interpreting, and administering contracts and helping resolve work-related problems.
- Instruct staff on how to advise management on organizational policy matters such as equal employment opportunity and sexual harassment.
- Resolve disputes and administer disciplinary procedures.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Plan, direct and supervise and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- May represent organization in HR meetings.
Skills:
- Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
- Strong ability to work independently and manage one’s time.
- Strong knowledge of legal policies and procedures related to hiring practices (i.e., equal employment opportunity and affirmative action).
- Strong knowledge of benefit and pay-scale systems.
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
- Previous experience with computer applications, such as Microsoft Word and Excel.
Education/Experience:
- Bachelor's degree in relevant field or equivalent experience required.
- 5-7 years customer service-related experience required.
