- Understand the customer’s business and requirements, both quantitatively and qualitatively and capture this in Design Level documentation
- Identify, evaluate, and lead the development of suitable concepts and solutions that meet the customer’s requirements/design level.
- Provide technical support to the sales team in design, estimating and documentation.
- Ensure proposed solutions address the customer’s challenges cost effectively and competitively.
- Internally championing solution development, documentation, and proposal presentation.
- Analysis of customer data to establish design level and identify opportunities.
- Identify and develop preferred options which best meet the customer’s requirements and are within our capabilities to deliver.
- Use of simulation tools to validate solutions and test sensitivities.
- Manage any consultancy projects to meet deliverables and customer expectations within budget.
- Review of RFP/tender documentation
- Preparation of proposals and documentation in a timely manner
- Preparation of systems Description of Operation
- Keep abreast of the company’s products, solutions, and software and those of our competitors.
- Assist sales with the preparation and delivery of customer presentations.
- Assist sales and guide the customer through the solution development process and help build strong customer relationships and company credibility
- Lead internal and external customer facing discussions to explain solutions and articulate the benefits and value
- Ensure preparation and submission of proposals and support documentation in a timely manner
- Liaise internally with the regional and international Systems Sales and Sales Support teams
- Foster and develop relationships with market partners
- Facilitate a smooth handover of new projects from sales to operations
- Participate in initial project workshops and review software functional specifications to ensure delivery to expectations
- Audit project implementations to measure performance against expectations
- Support with training & development of new and junior staff to grow capability and capacity of the team.
- Tertiary qualified in an engineering or scientific discipline with International working experience
- Industry product and application knowledge in Logistics solutions
- Experience with the application of Automation
- Experience in managing a consultative selling process
- Ability to engage and influence customer stakeholders up to General Management level
- Skilled in Simulation and the use of Simulation software packages
- Ability to analyse and interpret
- Ability to logically solve problems, think laterally and demonstrate initiative
- Ability to understand and explain technical concepts and solutions
- Strong verbal and written communication skills
- Strong customer focus and relationship skills
- Strong commercial acumen
- Positive and enthusiastic attitude with a high level of commitment and determination