Customer Service Representative

Cidad del Mexico, Mexico

Job Reference 1245029

Location Cidad del Mexico, Mexico

Industry Process - Chemicals

Function Sales

Job Type Contract

Date Added June 20, 2024

Airswift is seeking a Costumer Service Representative to work on a outsourced temporary contract (6 months with possibility of extension) in Mexico City with a major Chemical Fabrication Company.

  • Execution of all Customer Service activities and processes for the Company.
  • Management and execution of order, deliveries, billing and pricing related processes according to best practices.
  • Position interactions include systems, final customers, and internal stakeholders in order to ensure compliance with the company requirements and of the industries it serves to improve our value chain.
  • Key interface to all customers interactions for Mexico.
  • Supports implementation and continuous improvement of customer service processes. 
  • Reviews and update product database as needed in SAP system for Mexico
  • Reviews and update pricing database (including transfer pricing) as needed for Mexico according to business and financial requirements to ensure correct invoicing
  • Supports customers inquiries for specific requirements, such as consignment inventories / JIT deliveries and portals for ASNs generation.

  • Bachelor's degree in correlative area.
  • Experience in Costumer Service area.
  • SAP S4Hana operations for customer service.
  • Multicultural experience.
  • MS office (intermediate-advanced Excel level).
  • Fluent Spanish.
  • Advanced to fluent English.

Airswift serves as a strategic partner to our clients in STEM industries. We offer a turnkey workforce solution to acquire, mobilise and employ top talent in over 70 countries. With 800 employees in over 60 offices worldwide, 7,000 contractors and a candidate database of 1.5m specialists, our geographical reach and pool of available talent, experience and expertise is unmatched in the industry. We are proud to serve as a trusted advisor to clients looking to expand their operations internationally and offer employer of record services, payroll outsourcing, as well as HR consulting. 

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