Delivery Director

Job Title: Microsoft Functional Consultant

Location: On site in Boulogne / Paris

Duration: 24 months

Service Request Analysis:

• Analyse and arbitrate service requests based on technical context, user profiles, business needs, etc.
• Propose alternative solutions to optimize service delivery.

• Prioritize and monitor service requests, considering the audiovisual context.
• Produce activity and inventory reports.
• Communication and Documentation:

• Draft specific communications for users.
• Prepare analysis summaries of complex cases for customer management.
• Write documentation including procedures, instructions, and operating modes.
• Ensure data repositories used for request processing are up to date.

• Audit the handling of files by the hotline and local support teams.
• Produce audit reports.

• Ensure mastery of request and incident management tools.
• Conduct acceptance tests for changes to the configuration of the management tool.
• Draft expressions of need for changes to the configuration of the tool.

Technical Knowledge:

• Knowledge of the Windows 10 workstation environment.
• Knowledge of Microsoft 365 tools.
• Proficiency in the operation of outsourced user and workstation support (Hotline + Local Support + Administration).
• Mastery of request and incident management tools.
• Very good writing skills for operating modes, procedures, instructions, and user communications.

Additional Technical Knowledge:

• Knowledge of office automation software, applications, and hardware.
• Knowledge of remote inventory and remote distribution concepts.
• Knowledge of Active Directory.
• Knowledge of Microsoft file-sharing concepts.
• Microsoft Exchange
• Knowledge of asset management tools.
• Knowledge of ITIL principles and processes.

Note: This is a 24-month contract position with a focus on ensuring efficient and effective Microsoft-based functional support, requiring a combination of technical expertise, communication skills, and the ability to manage and optimize service delivery.

A global Technology, Engineering, Procurement, and Construction company focused on the Energy Transition is expanding its Digital Business unit. We are seeking a skilled Senior Azure and .NET specialist for our Digital Factory team across various global locations. Reporting directly to the Digital Factory Software Lead, the candidate will collaborate with agile project teams, including business stakeholders, product owners, developers, UI/UX designers, data scientists, and technological partners.

Responsibilities include contributing to the design and development of customer-facing digital solutions in a cloud-based environment on MS Azure, deploying development and maintenance toolchains, potentially leading technical aspects of projects, and participating in technological watch activities.

Profile: Must have:

• 10+ years of software development experience, expertise in .NET/C#.
• 5+ years of experience in cloud-based environments, particularly Microsoft Azure.
• Proficiency in agile methodologies (Scrum, Kanban, Lean startup, eXtreme programming).
• Mastery of SQL/NoSQL databases.
• Fluent English.
• Highly organized, autonomous, deadline-driven.

Nice to have:

• Experience in the energy sector or an Engineering company.
• Familiarity with Engineering software suites.
• Exposure to big data, real-time applications, and data science.
• Management experience with small development teams.
• Knowledge of cyber-security.

Project Manager

Location: Milan (Italy)

Contract type: 6+ months

Years of Experience: 3+

Recruitment Partner: Airswift

Key Words: Project Management | Banking | Payments | Credit | Jira | PPM | ServiceNow | Digiboard | Stakeholder Management | 

Responsibilities

• Leverage extensive banking and/or consulting experience for effective project management.
• Navigate architectural and cloud aspects to ensure projects align with industry standards.
• Cultivate and manage strong stakeholder relationships both internally and externally.
• Communicate project status, risks, and resolutions with precision to diverse audiences.

Requirements:

• 3+ years of Project Management 
• Experience in Banking and Consulting 
• Understanding of Cloud Platforms and Architecture
• Strong Stakeholder Management skills.
• Experience in Payment/Credit projects.
• Tools: Jira, PPM, ServiceNow, and Digiboard.
• English and Italian Fluent 

The next step

We have an exceptional team in place, and we are pleased to be able to appoint a further person to our growing business. We are aware that you may not ‘tick all the boxes’, but if you believe you can genuinely offer some valuable skills and experience to our business, please in the first instance contact our recruitment partner Airswift.