Microsoft Functional Consultant

Vélizy-Villacoublay, France

Job Reference 1237126

Location Vélizy-Villacoublay, France

Industry IT - Cloud & Infrastructure

Function IT & Telecoms

Job Type Contract

Date Added March 1, 2024

Job Title: Microsoft Functional Consultant

Location: On site in Boulogne / Paris

Duration: 24 months


Service Request Analysis:


  • Analyse and arbitrate service requests based on technical context, user profiles, business needs, etc.
  • Propose alternative solutions to optimize service delivery.


  • Prioritize and monitor service requests, considering the audiovisual context.
  • Produce activity and inventory reports.
  • Communication and Documentation:


  • Draft specific communications for users.
  • Prepare analysis summaries of complex cases for customer management.
  • Write documentation including procedures, instructions, and operating modes.
  • Ensure data repositories used for request processing are up to date.


  • Audit the handling of files by the hotline and local support teams.
  • Produce audit reports.


  • Ensure mastery of request and incident management tools.
  • Conduct acceptance tests for changes to the configuration of the management tool.
  • Draft expressions of need for changes to the configuration of the tool.


Technical Knowledge:


  • Knowledge of the Windows 10 workstation environment.
  • Knowledge of Microsoft 365 tools.
  • Proficiency in the operation of outsourced user and workstation support (Hotline + Local Support + Administration).
  • Mastery of request and incident management tools.
  • Very good writing skills for operating modes, procedures, instructions, and user communications.


Additional Technical Knowledge:


  • Knowledge of office automation software, applications, and hardware.
  • Knowledge of remote inventory and remote distribution concepts.
  • Knowledge of Active Directory.
  • Knowledge of Microsoft file-sharing concepts.
  • Microsoft Exchange
  • Knowledge of asset management tools.
  • Knowledge of ITIL principles and processes.


Note: This is a 24-month contract position with a focus on ensuring efficient and effective Microsoft-based functional support, requiring a combination of technical expertise, communication skills, and the ability to manage and optimize service delivery.


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