Deskside Support – Field Services in Le Plessis-Belleville

N/A, France

Job Reference 1240270

Location N/A, France

Industry IT - Cloud & Infrastructure

Function IT & Telecoms

Job Type Contract

Date Added March 20, 2024

Duration: 12 months

Location: Le Plessis-Belleville, France


In this role, you will be a Deskside Technician responsible for addressing customer machine issues both onsite and remotely. You'll offer tailored IT support to end users, prioritizing and resolving problems within designated timeframes and protocols.


Responsibilities include troubleshooting Windows 10 and 11 OS errors, basic network issues, Microsoft Office 2016/365, and printer/peripheral failures. You'll also handle hardware and software installations/upgrades and manage incidents through a ticketing system.

Required Skills and Experience:


  • Strong problem-solving and customer service skills
  • Minimum 3 years' IT support experience
  • Proficiency in Windows 10, MS Office 365, and basic network troubleshooting
  • Experience with hardware diagnostics (PCs, laptops, printers)
  • Familiarity with remote administration tools and LAN/Wireless/VPN technologies
  • Knowledge of Active Directory, Exchange, and Cisco phone systems
  • Comfort with printer and networked multi-functional devices
  • Eagerness to learn new technologies with a positive attitude and teamwork ability
  • Excellent communication skills and service delivery orientation
  • Ability to handle stress and manage workload
  • French B2 & English B2 required.
  • Valid driver's license is required.

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