Specific Accountabilities
- Answer phones
- Visitor Management
- Photo ID badges and upload picture to WorkDay
- Name plate requests, input location information in WorkDay
- Action invoices and Service Now tickets for Workplace Services
- Elink, SharePoint, Service Now, E-mail response activities
- Vendor Management
- Liaison for large moves, weekly moves, additions, and changes
- Assist Real Estate and Workplace Services department with select admin activities (room bookings, catering requests, stationery supply orders, etc.)
- Provide back-up (alternate) coverage for other Workplace Services team members.
- Participate in various projects such as Environment Health & Safety initiatives, sustainability programs or other facility related projects.
- Deal with difficult situations and clients in a calm and professional manner
- Cross Train with other Navigators and Workplace Services Coordinators
- Parking Management
- Access Card Management
- Perform Gatekeeper responsibilities; courteously screen each visitor and caller to protect office staff from external threats and maintain confidentiality.
- Perform ad hoc duties as required by Supervisor / Team Lead Workplace Services (business card reviews and approvals, Iron Mtn. liaison, drafting template communications, entering work orders, etc.)
Knowledge, Skills & Abilities
- Core competencies Relationship and Interpersonal Skills, Adaptability and Flexibility, Customer Service
- 1-3 years experience in an office administration role or customer service role
- Must have the ability to manage and prioritize across multiple areas and issues.
- High energy and enthusiastic with a desire to provide an exceptional customer service experience.
- Demonstrated problem-solving skills.
- Proficiency in Microsoft Office Suite (Word and Excel) is required.
- Ability to create, innovative effective solutions to challenges.
- Maintain the integrity of the company brand and protect the company’s reputation in interactions with guests, employees, and contractors.
- Possess keen attention to detail and the ability to maintain confidentiality at all times.
- Significant communication skills; written and verbal skills both in-person and on the telephone
Scope:
- Administrative work requiring initiative and a positive professional demeanor.
- Respond quickly and efficiently in a dynamic environment.
- Be seen as a trusted advisor who is resourceful and creative as this role is often faced with challenges that require immediate attention, assessment, action plans, and execution.
