Customer Service Representative II

Moncton, New Brunswick, Canada

Job Reference 1241791

Location Moncton, New Brunswick, Canada

Industry Oil & Gas - Midstream

Function Administration

Job Type Contract

Date Added April 16, 2024

Airswift is working with one of our major Oil and Gas clients to find a Customer Service Representative to join their team in Moncton, NB.
  • Provide prompt and efficient service to customers, including handling inquiries, troubleshooting issues, and taking orders.
  • Prepare and manage correspondence with customers to ensure their needs are met and their satisfaction is maintained.
  • Utilize knowledge of industry-standard concepts and practices to perform daily tasks.
  • Follow specific instructions and pre-established guidelines to execute responsibilities effectively.
  • Work under moderate supervision, with the ability to identify and resolve problems that may require additional support.
  • Handle complex and high-difficulty tasks, assuming responsibility for thorough customer account research.
  • Offer supervision, training, and mentoring to other customer service staff to enhance their capabilities and performance.

The successful candidate needs to be well-organized, energetic, and service-oriented with the following qualifications:
  • Proven experience in customer service, with extensive background as a senior customer service representative.
  • Excellent verbal and written communication skills, with the ability to clearly convey information and handle customer interactions professionally.
  • Demonstrated ability to work effectively in a team environment and provide leadership to junior staff. 

Duration: One year

Don’t see a job for you? Register for our candidate portal

Sign in or register for Airswift Digital to stay updated with recommended jobs.

Visit our candidate portal