Helpdesk Technician I

Bartlesville, Oklahoma, United States

Job Reference 1240695

Location Bartlesville, Oklahoma, United States

Industry Oil & Gas - Downstream

Function IT & Telecoms

Job Type Contract

Date Added March 26, 2024

Airswift has been tasked by one its major clients to look for a Helpdesk Technician to work an initial 12 months contract in Bartlesville, OK.


Responsibilities:
 
  • Provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.
  • Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Monitor system performance and functionality.
  • Provide support to our driving associates in person and over the phone.
  • Document process and solutions.
  • Participate in Refinery projects as assigned.


Qualifications:
 
  • A Bachelor’s degree in Information Technology or related field is preferred.
  • At least one year of relevant technical experience is required.
  • Knowledge and/or experience with administrative functions and or the IT/Refining industry is preferred.
  • Strong organizational, computer, and customer service skills.
  • Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
  • Must possess ability to effectively learn and acquire new knowledge and skills.
  • Accurate typing at least 45 WPM.
  • Willingness to work overnights or weekends if needed.

Hours for this position will be 6pm-6am, Wednesday through Saturday.
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