Having a quality management policy in place helps to make sure the needs of your business and clients continue to be met. For your policy to work effectively, it’s important to review it on a regular basis to monitor and measure performance.
But how do you go about setting quality management objectives for your business? Read on for tips on setting quality leadership principles, process approaches, quality management reporting and more.
What is quality management?
Quality management refers to putting principles and protocols in place that help execute tasks within an organisation. It is the structural practices that employees and different departments get to work on while aligning with your company’s vision.
Quality management encompasses four main dimensions:
Planning (identify and strategise)
Improvement (develop new and work on existing principles)
The essence of a quality management plan is to allow your company to work on processes that will better your services and instill a culture that guarantees long-term client, subsidiary and employee satisfaction.
1. Leadership principles
Good leaders are the ones who challenge their teams to become better by working with them to work on the company’s objectives. As a leader, you must embrace creativity and instill a work culture that will inspire your employees to remain productive.
Involving your staff when working on quality management systems is a fundamental principle. Recognise and provide coaching to maximise your employees' skills for better input and output.
You could also hold regular, one-on-one appraisals with your retained employees to encourage them to reach their career objectives and keep them engaged in their duties. This also helps to enrich employee experience and allows you the chance to show appreciation for great work.
3. Process approaches
Your company's approach principle helps devise ways to enhance efficiency and effectiveness. Think about measurement techniques, audits, monitoring strategies, and performance evaluation to boost consistency.
4. Continuous improvement
Every organisation must have strategies that will propel continuous improvement. These include organisational flexibility and the ability to embrace new opportunities, such as opportunities to deploy technology and automation systems to improve performance and minimise manual errors.
5. Relationship management
This technique refers to how you create beneficial networks with contractors and clients. Third-parties play a vital role in your organisation's performance; poor management and bad relationships can jeopardise your stability. Therefore, optimising your structures and building strong relationships with customers and contractors can boost your reputation.
6. Feedback processes
When strategising on quality management government objectives, ask your employees and contractors for ideas to enhance your effectiveness. Also, find out how to better your services by asking your clients and subsidaries about their experiences and building them into case studies or testimonials.
7. Quality management accreditations
Quality management accreditation refers to ISO 9001 recognition. While working toward quality, check if your products meet the required threshold.
For example, here at Airswift we have secured BS ISO 9001:2015 accreditation for our Quality Managment System in our global headquarters. We audit our policies biannually to ensure continual monitoring and improvement.
How often should quality management measures be assessed?
The frequency of quality management assessment depends on the organisation; you may do it quarterly, every six months, annually, and once in two years. Frequent assessment helps you to measure quality and find ways to improve your company's systems.
Quality management systems are instrumental in spearheading an organisation's growth. It would help if you strived toward delivering client, subsidiary and employee satisfaction, the best way to do this is through quality management systems.
Get inspiration from Airswift's ESG report
Are you wondering how to get started? Read our ESG report to learn how we manage our governance policies at Airswift.
This post was written by: Caroline Porter, Group Quality Manager at Airswift
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