Airline Customer Support Manager

Bangkok, Thailand

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Job Reference 1243551

Location Bangkok, Thailand

Date Added June 11, 2024

We are representing one of the best Aircraft Flight Operations Software companies to look for a driven and passionate Airline Customer Support Manager in Thailand. Successful candidate would be reporting to highly approachable and remarkable Vice President of Customer Support to manage relationship with various airline accounts in the region assigned.

Responsibilities:

Develop a trusted customer relationship with all clients and be their main person in contact for the company product service enquiry and advice.
Understanding of the client’s flight operations and business needs, proactively supporting them with suggestions on ways to better usage of the company products & services as well as positioning additional solutions whenever applicable.
Responsible for scheduling regular business meetings and visits to clients.
Conduct regular ticket reviews to track progress and ensure the prioritization of tickets is correct based on any client’s needs.
Work on new client on-boarding and assist them with company product support, include providing guidance on the use of the support helpdesk portal.
Monitor customers’ satisfaction and build customer loyalty by providing excellent customer service.

Requirement:

Minimum a bachelor degree in any field with minimum 5 years of relevant airline operations or flight operations software experience.

Excellent communication skill in English is required to deal with various stakeholders from diverse background and seniority.
Ability to work in a high dynamic work environment and deal with urgent issues that may arise during flight operations.

Other Benefits:

Good company branding with visible career prospect.
Attractive remuneration and comprehensive employee benefits

Please send your resume to mike.soh@airswift.com if you are keen to apply or find out more information regarding this job position. We apologize that only shortlisted applicants would be notified.

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Contract 28 Jun 2024

Paris, France

Project Controls Manager (Upstream) – Paris

Airswift is seeking a Project Controls Manager (Upstream) to work on a 12 ...

Airswift is seeking a Project Controls Manager (Upstream) to work on a 12 months assignment in Paris with a Major O&G Company for the MOZAMBIQUE LNG Project.

Start : Asap for 1 year renewable
Location : Paris

Brief Job Overview

This position exists up to the completion of the development phase including Project close-out. The project management and central controls teams will be based in Paris and the package teams will primarily be based in engineering and site locations in Houston, Milan and Mozambique (Maputo & Afungi) during this phase. The budget perimeter controlled is 10 billion dollars Life Of Project Cost, around 2 billion per year.

The position activities will be performed in close collaboration and coordination with the Project Management. The job holder will play an essential role in ensuring the project budgets, schedule, and risk are well forecasted and managed and that the project team is kept fully aware of the state of project budgets, schedules, and risk.

Job Responsibilities

Develop and support negotiation of contract exhibits for cost, schedule, milestone payments, progress payments, earned value measurement, change orders, and unit rates.
Lead effort to determine schedule interfaces between multiple contractors and resolve schedule conflicts.
Plan activities of the Project Controls Team to create and implement the appropriate work processes, practices, and procedures.
Participate in the establish risk management protocols, procedures, and reports required for risk assessment and assess risk occurrence as it pertains to probability, budget and schedule impacts.
Establish reporting criteria, content and format for monthly project status reports. Prepare monthly reports.
Provide reports and analysis to internal and external customers on an as needed basis.
Provide leadership for package document control team and activities.
Review, monitor and analyze committed, expended, earned values, and forecasted costs for package against approved budget and approved changes
To coordinate / consolidate and review the various Project budgets and updates (internal and external / Annual and Multiyear)
Ensure preparation of cost reports; variances, incurred, committed, budgets, and forecasted costs are explained and communicated
Ensure tracking of contingency and approved changes to project budget
Monitor and analyze Project Schedules, integration, forecast Key Dates for package against approved baseline schedule and key dates
To coordinate / consolidate and review Project schedule and updates (internal and external / Annual and Multiyear)
Participate in project digitalization to promote efficiencies, synergies, and simplification
Promote a culture of safety, health, environment and Company Ethics

The job holder will have to liaise actively with Project Management and related Package and Line Managers for the performance of the above duties.

Job Qualifications

Minimum Education: Engineer/Bachelor degree in Business management or similar
Minimum Experience: 10+ years of experience in major oil and gas project cost control

Required Skills /Certifications:

Previous experience with TotalEnergies = 10 years
Major Oil and Gas project developments knowledge and experience, with Partner and Government reporting interfaces
Excellent organizational ability and commitment to meeting deadlines
Requires team spirit with ability to work closely with various stakeholders (international teams, vendors & subcontractors, affiliates, HQ, etc.)
Strong communication and proficient presentation skills
Knowledgeable and experienced with cost engineering principles and methods including budgeting and forecasting, change management, management systems/procedures, Cost and Work Breakdown Structures, Earned Value Systems and contingency management.
Knowledgeable and experienced with schedule and planning principles and methods including budgeting and forecasting, change management, management systems/procedures, Work Breakdown Structures, Earned Value Systems and contingency management.
Budget and Cost Control tools : SAP (UNISOL), U-Cost, Excel, PowerBI
Planning and Scheduling tools : Primavera P6, Acumen Fuse, Microsoft Project, Milestones Pro, Excel
Knowledge of Total rules/procedures

Language Requirements: Fluent English required. Portuguese language skills will assist performance

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Permanent 11 Jun 2024

Autonomous Region of Bougainville, Papua New Guinea

Chief Secretary and Head of the Bougainville Public Service

POSITION Chief Secretary and Head of the Bougainville Public Service DEPARTMENT ...

POSITION
Chief Secretary and Head of the Bougainville Public Service

DEPARTMENT
President and Bougainville Executive Council

LOCATION
Buka, ARoB

POSITION PURPOSE
The Chief Secretary and Head of the Bougainville Public Service:

leads and manages a large and complex government administration, which has substantial strategic, policy and operational functions and responsibilities for implementing an all of government approach, in pursuit of the peoples’ aspirations for independence;
provides timely and quality advice and assistance to the President of Bougainville and the Bougainville Executive Council in the evolution of Bougainville’s autonomy under the Bougainville Peace Agreement and associated constitutional laws, through the development of relevant strategies and policies, in accordance with legislative requirements and policy directions;
coordinates across Government the formulation and delivery of strategies and policies in all sectors and manages and reports on whole-of-Government performance;
leads the Bougainville Public Service, driving performance improvement across all Departments; and
ensures that the Bougainville Public Service has policies and plans that are being implemented by trained and motivated staff in support of efficient and fiscally sustainable operations in all Departments, to ensure the delivery of services to the people of Bougainville.
oversees the following core functions to Government:
- strategic policy and planning;
- Autonomy implementation;
- media, public relations and communications;
- executive services;
- international and inter-governmental relations
- internal audit;
- development partnerships; and
- Panguna negotiations.

KEY EXTERNAL RELATIONSHIPS
Government and Legislature

The President
Other members of the Bougainville Executive Council
Speaker and Members of the Bougainville House of Representatives Bougainville Members in the National Parliamen
Prime Minister and members of the National Executive Council Joint Supervisory Body
Public Accounts Committee of the Bougainville House of Representatives Auditor-General
Bougainville Senior Appointments Committee Salaries and Remuneration Commission
Chairs and members of the Councils of Elders
Foreign Governments and inter-governmental organisations Development partners

Administration (Bougainville and National Governments)

Departmental Heads of the Bougainville Public Service
Heads of other Bougainville Government Services
- Bougainville constitutional office-holders
- National constitutional office-holders
- Chief Secretary and Departmental Heads of the National Public Service
National Coordination Office for Bougainville Affairs (NCOBA)
Joint Referendum Committee
Bougainville Peace Building Program
- Joint Panguna Negotiation Coordination Committee
- Chief executives of ABG-owned enterprises
Chief executives of statutory authorities and State-owned enterprises
- Representatives of National bodies in Bougainville (Police, Judiciary, Magisterial Service, etc.)
Auditor-General’s Office
Bougainville Tenders Board

Communities and the public

Faith-based and civil society organisations, business organisations, the private sector and academia
Bougainvilleans outside of Bougainville
All media

PERFORMANCE PROFILE

Accountabilities
The Chief Secretary is accountable to the President. The Chief Secretary must perform the duties as set out in the Bougainville Constitution, Bougainville Public Services (Management and Administration) Act 2014, Bougainville Public Finance (Management and Administration) Act 2014, other relevant laws, and this position description.

The Chief Secretary is also accountable for:

leading the Bougainville Public Service to deliver an affordable and sustainable Public Service that delivers on its plans;
providing high-quality, strategic and proactive advice on Government outcomes and strategies for delivering a programme of long-term, sustainable cost reduction across the public sector, while maintaining public safety and public confidence in the Public Service and the Government;
providing high-quality, proactive advice on government policy and operations, including:
- the development of autonomy, including the constitutional arrangements;
- social and economic development in Bougainville;
- performance of the Government as a whole;
- the post-Referendum dialogue and consultation on the future political status of Bougainville;
- maintaining unity peace and harmony in Bougainville, including working to achieve fair and durable reconciliation of historical grievances;
providing quality delivery of services to the Office of the President and Office of the Vice-President and the Bougainville Executive Council;
providing services and facilities that assist peace, reconciliation, weapons disposal and veterans;
providing responsive and quality media and communications services for Government;
providing leadership and sound management of the Department of the President and Bougainville Executive Council, so that it contributes to achieving agreed outcomes, both now and in the future, by:
- developing the Department to fulfil its role in a constantly changing environment;
- establishing and maintaining sound working relationships with the all stakeholders, particularly those in Government and the legislature;
- adhering to the financial and ethical standards expected of the Bougainville Public Service;
- delivering services and outputs that are of a very high standard;
monitoring the Government entities for which the Department has responsibility.

Critical areas of success
The Chief Secretary’s performance will be assessed against the following outcomes:

the Bougainville Public Service and the Department of the President and Bougainville Executive Council are delivering fiscally-sustainable public services, and Government policy reforms are being implemented, with effective coordination being demonstrated.
the Bougainville Public Service is responsive and accountable in reporting to Government on its performance, and individual Departmental Heads are reporting to their Ministers;
the Department is providing high quality policy advice to Government and the President;
the Department is providing high quality services to the Office of the President and to the Bougainville Executive Council;
the Department functions are being delivered as planned; and
Bougainville’s external interests are represented professionally by the Bougainville Public Service and the Department.

PERSON PROFILE AND SELECTION CRITERIA
The following requirements and competencies will form the selection criteria for this position.

Leadership within the Public Service
Excellent leadership is an essential element to high performing Departments and a high-performing Bougainville Public Service. As a senior officer of Government, the Chief Secretary is expected to lead by example. The Chief Secretary and Departmental Heads are required to work together in a spirit of service and strive towards the overall goal of a system of world class, professional public service, serving the government of the day and meeting the needs of all Bougainvilleans.

Profile
The Chief Secretary will be a proven leader with demonstrable current experience in a senior leadership position in government, the private sector or the community. Through his or her skills and career experience he or she will be able to:

illustrate an ability to improve significantly the performance of an organisation;
demonstrate a comprehensive understanding of Bougainville’s aspirations for autonomy and the challenges the Bougainville Government faces;
contribute solutions to the specific challenges and priorities facing the holder of this office in contributing to the development of the Bougainville Public Service; and
relate to leaders, colleagues and the people at all levels of the Bougainville community.

Specific requirements
The Chief Secretary will be under 60 years of age at appointment. Retirement is compulsory at 65 years of age. By law the contract of appointment is for 5 years and can be renewed.

The Chief Secretary must be a fit and proper person to be appointed to the Bougainville Public Service. The person will have an appropriate tertiary education or similar experience, be of good character, be in good health and free of criminal convictions or determinations of disciplinary enquiries.

Position competencies
The Chief Secretary will need to be skilled in the following competencies:

Strategic skills
An effective Chief Secretary will possess a depth and breadth of knowledge and experience in management at a senior level. He or she will be intellectually sharp, and deal with concepts and complexity comfortably. He or she will have a strong grasp of key trends and issues facing Bougainville, the Government, the restoration of services, facilities and infrastructure and the wider capacity issues in the public sector.

The Chief Secretary must be able to develop long-range strategies and plans. He or she should be able to probe deeply into issues without losing sight of the bigger picture. The Chief Secretary must be able to learn quickly when facing new problems and be comfortable handling risk and uncertainty. A willingness to take reasonable risks, be open to change and to experiment is essential. He or she must be future-oriented and take a broad perspective on issues, analysing both successes and failures for clues about how to improve. The Chief Secretary will be able to guide the creation of a compelling vision for Bougainville and inspire others to support that vision.

Operating skills
The Chief Secretary will create focus in government to get things done. Roadblocks will be eliminated by concentrating on the vital issues that need attention. He or she will create strong teams by empowering people, fostering open dialogue, effectively allocating resources and ensuring that individuals work together. The teams will work across boundaries. The Chief Secretary will continually support the development of the senior team; coaching them and providing opportunities that will stretch them.

Courage
The Chief Secretary must be able to be counted on by the President and the Public Service when times are tough. He or she cannot shirk personal responsibility. Anticipating potential conflicts, he or she will look for common ground; resolving differences equitably and calmly. The Chief Secretary must be willing to take the lead in controversial issues; giving the President and the Bougainville Executive Council independent, sound advice. An ability to read situations and people accurately is essential.

Energy and drive
The Chief Secretary will work across the Public Service and Bougainville, consistently demonstrating energy and drive for better results. He or she will not give up in the face of resistance or setbacks, however he or she must also be willing to adapt the approach, if necessary, to achieve the desired result.

Personal and interpersonal skills
Effective chief executives know themselves well, are open to criticism and seek feedback. The Chief Secretary will learn from mistakes and strive constantly to develop himself or herself. The Chief Secretary should be counted on to remain calm and hold things together in tough times. The Chief Secretary should not be prone to defensiveness, frustration, nor easily knocked off-balance.

In his or her dealings with others, the Chief Secretary will be a good listener and will easily establish rapport with others. Maintaining constructive external relationships is a key function of this position. The Chief Secretary, while representing and advocating for Bougainville’s position, will remain respectful towards others, building relationships of trust and respect with the President, Ministers, colleagues and stakeholders.

While being direct and forceful, the Chief Secretary will seek to resolve differences without damaging relationships. A key role of the Chief Secretary will be to create a climate within which people feel motivated to do their best, where people like working for and with the Chief Secretary. The Chief Secretary is encouraged to meet the expectations and requirements of the President and act consistently with those expectations and requirements in mind.

Organisational positioning skills

An effective Chief Secretary will understand the political and organisational context within which he or she works. In Bougainville this is emerging from the autonomy arrangements in new and unique ways. The Chief Secretary will be sensitive to political processes and anticipate risks and how others may respond. He or she will be able to manoeuvre through complex political situations effectively and quietly whilst maintaining Public Service standards of political neutrality. A successful Chief Secretary will know how to get things done within the Bougainville political and organisational context, and understand the origin and reasoning behind key policies, practices and procedures. He or she will understand how to work with different organisational cultures to achieve change.

Acting with honour and integrity
The Chief Secretary will adhere to the highest standards of integrity and ethical conduct observing the Code of Conduct and Ethical Behaviour of the Bougainville Public Service, during both good and bad times and situations. As well as taking a lead role in promoting the Code of Conduct, the Chief Secretary will be a role model for the ethics, values and behaviours set out in the Code. The Chief Secretary will deliver on his or her promises and be direct and truthful in dealings with others. He or she will keep confidences and admit mistakes. The Chief Secretary will not misrepresent himself or herself for personal gain. The Chief Secretary will work fulltime in this role and will not maintain any other employment or business.

Prohibitions
Section 25 of the Bougainville Senior Appointments Act 2014 disqualifies certain people from holding this senior office, as follows:

Disqualification

A person is not qualified to be, or to remain, a senior office-holder if the person is—

the President, or a candidate for election as President; or
a member of, or a candidate for election to—??????
- the House of Representatives; or
- a level of formal government in Bougainville; or??????
- the National Parliament; or
- a Provincial Government; or???????
- a Local-level Government or Authority; or???????
an office-holder in a political party registered under a Bougainville law or an Act of the National Parliament; or???????
declared bankrupt by a court of competent jurisdiction and remains bankrupt; or???????
of unsound mind within the meaning of any law relating to the protection of the person or property of persons of unsound mind; or???????
???????under sentence of death or imprisonment.

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Permanent 18 Jun 2024

Autonomous Region of Bougainville, Papua New Guinea

Chief Bougainville Collector of Taxes

POSITION Chief Bougainville Collector of Taxes DEPARTMENT Treasury and Finance ...

POSITION
Chief Bougainville Collector of Taxes

DEPARTMENT
Treasury and Finance

LOCATION
Buka, ARoB

CONTEXT
The Chief Bougainville Collector of Taxes is the head of the Taxpayer Services Directorate (Tax Office), within the Department of Treasury and Finance. The office of Chief Bougainville Collector of Taxes is a senior office, established by Section 3(1) of the Tax Administration Act 2006.

The Chief Bougainville Collector of Taxes’ responsibilities include the following:

administration of the Tax Administration Act 2006 and all other Bougainville tax Acts, including the Sales Tax (Beer and Cigarettes) Act 2011;
collecting company tax, value-added tax and customs duties for and on behalf of the Internal Revenue Commission (IRC), by agreement with the IRC under Section 45(2)(b) of the Organic Law on Peace-building in Bougainville – Autonomous Bougainville Government and Bougainville Referendum;
managing the operations of the Tax Office, overseeing the day-to-day administration of the Office;
providing leadership to the other officers of the Tax Office, to ensure the successful management and administration of the Office’s operations and functions, including support for the work of other Directorates of the Department;
providing authoritative, impartial and professional advice on matters relating to taxation and revenue collection to the Secretary and Minister;
assisting the Secretary to prepare the annual estimates of expenditure required for the operation of the Tax Office, and managing the funds appropriated for that purpose;
developing and implementing a 5-year strategic plan for the Tax Office, with the overall target of assisting the Autonomous Bougainville Government (ABG) to achieve fiscal self-reliance by 2020;
supporting relations with the IRC, as well as managing relationships with other taxation agencies, for the benefit of Bougainville;
promoting public knowledge and awareness throughout Bougainville of the taxation regime and the importance of revenue collection and compliance to the future of the Region.

KEY EXTERNAL RELATIONSHIPS
Government and Legislature

Minister for Treasury and Finance
The President and other members of the Bougainville Executive Council
Members of the Bougainville House of Representatives
Bougainville Members of the National Parliament
The Public Accounts Committee of the House of Representatives
Auditor-General and the Auditor-General’s Office
Development partners

Administration (Bougainville and National Governments):

Chief Secretary and Head of the Bougainville Public Service
Secretary for Treasury and Finance
Other Departmental Heads of the Bougainville Public Service
Heads of other Bougainville Government Services
Commissioner General and other Commissioners of the IRC, along with IRC representatives in Bougainville
Courts
Other Government agencies (e.g. Investment Promotion Authority)

Community and the public:

The business community
Taxpayers
The general public

PERFORMANCE PROFILE
Accountabilities
The Chief Bougainville Collector of Taxes is responsible to the Secretary for Treasury and Finance and (through the Secretary) the Chief Secretary and the Minister for Treasury and Finance for:

provision of authoritative, impartial and professional advice on matters relating to taxation and revenue collection;
support to the Secretary in the exercise and performance of the Secretary’s obligations and functions under the Bougainville Public Services (Management and Administration) Act 2014 (the Public Service Act), and any other Bougainville law;
reporting on the progress of implementation of relevant decisions of the Bougainville Executive Council;
administration of Bougainville and National laws relevant to taxation and revenue collection, and performance of all statutory duties of the office;
enforcing taxpayer compliance with all legal obligations.

The Chief Bougainville Collector of Taxes is accountable to the Secretary and (through the Secretary) the Chief Secretary for:

compliance with all lawful instructions issued by the Secretary and the Chief Secretary;
provision of timely reports to the Secretary in respect of the implementation of the decisions of the Bougainville Executive Council, and of lawful instructions issued by the Secretary and Chief Secretary;
managing the operations of the Tax Office, and providing leadership to the other officers of the Tax Office, to ensure the successful management and administration of the Office’s operations and functions;
ensuring the efficient and effective utilisation of goods and services allocated to, procured by or in the possession of the Tax Office;
compliance with, and application and enforcement of the Code of Conduct and Ethical Behaviour of the Bougainville Public Service, and the staff performance management and disciplinary provisions of the Public Service Act;
implementation of the ABG’s gender equity and social inclusion policies;
performance of all other duties and responsibilities as may be set out elsewhere in this position description, or in the terms and conditions of appointment of the Chief Bougainville Collector of Taxes.

Critical areas of success
The performance of the Chief Bougainville Collector of Taxes will be assessed against the following outcomes:

leading the Tax Office to develop and maintain a stable and fiscally sustainable operating model, working cooperatively with other relevant agencies for the timely collection of tax and other revenue;
supporting the development of relevant policies, the provision of services and regulatory functions and the delivery of programs and services to support the mandated functions of the Tax Office and the Department as a whole;
strengthening service delivery capability within the Tax Office and Department, focusing resources on areas where they can be most effective in terms of delivering:
- high quality policy advice to government;
- efficient management of agreements and provision of services related to its core functions, specific projects and associated services;
- high-level customer service directed at meeting the needs of all clients of the Tax Office;
implementation of the ABG's policy objectives in accordance with the annual work plan agreed with the Minister and the Secretary;
providing leadership to lift and then maintain the productivity of the Tax Office;
such other outcomes as may be specified in the Chief Bougainville Collector of Taxes’ annual performance agreement.

Appointment
The Chief Bougainville Collector of Taxes is appointed by the Bougainville Senior Appointments Committee, in accordance with the Constitution and the Bougainville Senior Appointments Act 2014. The conditions of employment for the Chief Bougainville Collector of Taxes will be set out in the written offer of appointment from the Bougainville Senior Appointments Committee.

A person appointed as Chief Bougainville Collector of Taxes holds office for 5 years from the date of appointment, or until the person:
resigns; or

reaches the age of 65 years; or
ceases to be qualified for appointment as Chief Bougainville Collector of Taxes; or
is removed from office under Section 37 of the Bougainville Senior Appointments Act.

While holding office, the Chief Bougainville Collector of Taxes must not:

actively engage in politics; or
engage, either directly or indirectly, in the management or control of a corporation or other body carrying on a business for profit.
person appointed as Chief Bougainville Collector of Taxes is eligible for reappointment at the conclusion of the person’s term of office, as long as the person remains qualified for appointment.

APPLICANT PROFILE AND SELECTION CRITERIA
The following requirements and competencies will form the selection criteria for this position.

Leadership within the Public Service
Excellent leadership is essential to ensuring that the Tax Office, the Department and the Public Service as a whole can function effectively. As a senior office-holder, the Chief Bougainville Collector of Taxes is expected to lead by example. Working with the Secretary, the Chief Bougainville Collector of Taxes will work in a spirit of service and strive towards the overall goal of a world class, professional public service, serving the Government of the day and meeting the needs of all Bougainvilleans.

Profile
The Chief Bougainville Collector of Taxes will be a proven leader, able to demonstrate current experience in a senior managerial position, whether in government or the private sector. To be considered suitable for appointment, an applicant, by providing evidence of skills and career experience, will be able to demonstrate the following qualities:

a comprehensive understanding of the taxation arrangements between the ABG and the National Government, provided for under paragraphs 137 to 148 of the Bougainville Peace Agreement and relevant constitutional provisions;
proven ability to advise and respond on highly complex, sensitive and technical issues regarding taxation administration and revenue collection in Bougainville;
executive leadership capability, with an ability to motivate and interact with people at all levels, in order to maximise the quality and contributions of the Tax Office in delivering practical outcomes;
an ability to think strategically and analytically about the issues facing the Tax office and the ABG, and to then translate that thinking into practical effort, directed towards achieving goals within available resources;
proven communication skills, accompanied by an ability to develop and maintain effective and positive working relationships with key stakeholders;
a reputation for independence, fairness and sound judgment, while maintaining the highest standards of honesty and personal and professional integrity.

Desired experience and qualifications
To be appointed as Chief Bougainville Collector of Taxes, a person will:

hold a relevant tertiary qualification;
have at least 5 years’ recent experience as a senior employee within a government revenue/taxation office;
be a fit and proper person to be appointed to the Bougainville Public Service.

Mandatory matters regarding qualification for appointment
Under Section 25 of the Bougainville Senior Appointments Act 2014, a person is not qualified for appointment as Chief Bougainville Collector of Taxes if the person is:

a member of, or a candidate for election to:
- the House of Representatives; or
- the National Parliament; or
- ????a Provincial Government; or
- a Council of Elders or other local-level government body or authority; or
an office-holder in a registered political party; or
an undischarged bankrupt; or
of unsound mind; or
under sentence of death or imprisonment; or
aged 65 years or older.

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