Our client, a major Oil and gas company, is looking for a Customer Service Representative II to work on a long term contract in Spring, TX.
MAIN FUNCTIONS
- Provides support to customers by answering inquiries, troubleshooting customer problems and taking orders.
- Prepares correspondence and fulfills customer needs to ensure customer satisfaction.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works with moderate work direction, and can identify issues/problems but may need assistance in resolving.
- This position would typically include senior Customer Service (CS) representative with extensive prior CS experience.
- Would be able to perform tasks of high complexity and difficulty, assuming responsibility for customer accounts research.
- Able to provide supervision, training and mentoring to other CS staff.
SKILLS AND QUALIFICATIONS
- Excellent verbal and written communication skills, customer service experience
- Open Invoice experience preferred
- Experience in training
- Researching invoices
- AP experience preferred Knowledge of Microsoft Office
- Reconciling accounts and resolving discrepancies
- Resolving payment delays or disputes professionally.
- Providing timely updates on invoice processing or remittance.
- Responding to inquiries from departments like procurement, finance, or operations.
- Clear communication: Explaining payment terms, resolving issues diplomatically.
- Empathy & patience: Handling frustrated vendors or colleagues with professionalism.
- Responsiveness: Timely follow-up on emails, calls, and requests.
- Problem-solving: Investigating discrepancies and offering solutions. Documentation: Keeping records of communications and resolutions
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