Job Title: Deskside Support Engineer (Onsite – Milan)
Duration: 3 months (possible extension 1–3 months)
Workload: Full time hours (Mon–Thu, 32h/week)
Setup: Freelance (Daily rate / Limited Company / Umbrella / Sole Trader)
Location: Milan, Italy (Onsite)
We are seeking an experienced Deskside Support Engineer to provide onsite end-user technical support within a large corporate environment.
Key Responsibilities:
- Provide hands?on support for desktops, laptops (Windows & Mac), mobile devices, printers, scanners, AV systems, and peripherals.
- Troubleshoot issues across Windows 11, MacOS, VPN connectivity, wireless networks, and corporate applications.
- Perform IMAC tasks (Install/Move/Add/Change) and manage repairs, spare parts, and hardware components.
- Maintain system configurations and documentation while logging all activity in the client's ticketing tool.
- Support backups, data restorations, and user migrations.
- Deliver Smart Hands assistance for networking, server, and telecom technologies.
- Manage IT asset inventory, including periodic audits.
- Potentially provide Executive Support and occasional after?hours or on?call assistance.
- Travel to additional sites if required.
Must Have Skills:
- Strong hands?on deskside / end?user support experience in a corporate environment.
- Proficiency with Windows 11, MacOS, Microsoft Office, PC hardware, smartphones, and peripherals.
- Experience supporting remote users and distributed environments.
- Ability to troubleshoot complex technical issues independently.
- Fluency in English (B2) and Italian (B2–C1).
- Excellent communication, professionalism, and customer?facing skills.
- Ability to lift up to 25kg and work onsite continuously.
Nice to Have:
- A+ Certification
- MCP
- ITIL Foundation
- Experience providing Executive Support