Job Title: Reporting Line:
Head of IT Programs Chief Information Officer
Job level: Business Unit:
Senior
Scope:
An exciting opportunity exists at Access World Global for a Head of IT Programs.
The Head of IT Programs role sits within and will be reporting directly to the Chief Information Officer.
The Head of IT Programs will manage a team who are responsible for resolving IT service issues, engineering and implementing complex IT projects, and maintaining and overseeing the technology of Access World Global. There will also be a need for coaching business analysts and engineers to resolutions.
This role is a key position within the IT Group and will also be called upon to consult on and resolve the highest-level business and technology issues to ensure the highest levels of systems performance, availability and SLA’s.
This role oversees a diverse IT team with multiple functional disciplines/occupations and manages programs that have critical impact upon the business.
Frequently influences and contributes to business decisions made by executive leadership.
JOB OUTPUTS & REQUIREMENTS:
Reporting to the Chief Information Officer and working with fellow members of the IT Group, the responsibilities include but are not limited to:
• Contribute to the implementation of overall IT solutions roadmap and strategy
• Manage cross functional and regional teams such as business analysts, technology innovation, Program Management Office (PMO) desk and data analytics teams for project & IT service delivery
• Engage in new/existing business project planning sessions to provide input and align to best practices
• Ensure business SLA’s, deliverables and projects are met timeously
? Retain and develop strong relationships with business stakeholders, both internal and external
? Deliver strategic insight and industry intelligence to help the business achieve their objectives
? Provide direction and communication to team on performance through regular team connects
? Grow, mentor and upskill team members on functional, technical and management skills
? Enable and empower team members to implement and execute a strategic vision
? Effectively maintain awareness of the business strategy and company profitability
? Ensure departmental expenditure is within budget
? Drive cost management initiatives to reduce overall operating expenses and improve profitability
? Manage office expenses and overall spend, within a defined budget
REQUIRED SKILLS / EXPERIENCE
? Experience working with global, multi-country executives is an advantage
? Leadership skills: Ability to lead and motivate a team with passion and energy
? Analytical Thinking: Ability to collect and analyse information, problem-solve, and make decisions
? Participate in the design of information and operational technology systems
? Evaluate existing systems and provide strategic direction to IT support staff
? Comfortable and capable in handling escalations from executive and related to IT service delivery
? Experience in driving continuous technological improvement
? Vendor and stakeholder relationship management
EDUCATION / QUALIFICATIONS
? IT Diploma or Degree
? 10+ Years’ experience in Information Technology (at least 5 years in management)
? Certification in Oracle Fusion Suite is an advantage