Job Type: Contract
Work period: Full-Time
Target: PNG Nationals
Elevate Your Career in Information Technology - Customer Service / Helpdesk Analyst I with Airswift
Join our dynamic client as an Information Technology - Customer Service / Helpdesk Analyst I, where you will play a crucial role in supporting users at a leading energy sector organization. This is an exciting opportunity to enhance your technical skills while providing exceptional customer service in a vibrant work environment in Papua New Guinea.
Role Overview
- Provide first-level end-user support for corporate and remote users experiencing technical issues related to hardware, software, and connectivity.
- Run diagnostic programs to isolate problems and determine solutions.
- Offer desk-side or remote assistance as needed.
- Escalate unresolved issues to the appropriate IT team for further support.
- Follow instructions and pre-established guidelines to perform job functions effectively.
- Work collaboratively with team members to enhance user experience.
Skills & Qualifications
- Working knowledge of computer and technical systems.
- Customer service experience with a focus on user satisfaction.
- Strong communication and interpersonal skills.
- Good listening skills to understand user needs.
- Certifications: Relevant IT certifications are advantageous but not required.
- Experience: Prior experience in a helpdesk or customer service role is preferred but not mandatory.
Pay & Benefits
- Competitive salary based on qualifications and experience.
- Opportunity to work onsite with a global oil and gas company.
Unlock your potential with Airswift. Apply now! Applications close on Thursday 8th January 2026.
About Airswift
Airswift is a global workforce solutions provider specializing in the engineering and technology sectors. With operations spanning over 70 countries, we boast a talent pool of over 9,000 contractors and 1,000 employees. Our unparalleled reach and expertise are unmatched in the industry. Learn more about Airswift at https://www.airswift.com/blog.