Airswift is currently looking for
General Service Manager
to work with our client based in Brussels, Belgium.
Starting date: February 2026
Title - General Service Manager
Location -
Brussels, BelgiuM
Language : Dutch and French
Duration: 6 months renewable contract
Job Purpose:
For our General Services department, we’re looking for a General Service Manager (m/f/x). You will report to the Head of Procurement and General Services, under the Financial Direction. You will join a team dedicated to supporting all colleagues in their daily work environment by ensuring that our buildings, services and facilities deliver an outstanding experience. General Services plays a key role in how every colleague feels, works and collaborates, and your mission will be to continuously elevate this experience while keeping the bright lights on every day. As General Service Manager, you guarantee smooth and continuous facility operations by effectively managing buildings, teams, and service partners, while elevate the internal customer experience by challenging and improving the related organization (in collaboration the P&O)
Your responsibilities include:
• Ensure end-to-end operational and financial management of the General Services activities by organizing and supervising daily operations and ensuring optimal use of resources
• Oversee all aspects of building management, including preventive maintenance, incident handling, safety, HVAC, fire protection, electricity, lifts and security systems, ensuring reliability of critical facilities and a high-quality work environment
• Steer all nontechnical facility services such as catering, cleaning, reception, guarding and workplace management with a strong focus on user satisfaction and service consistency
• Drive a culture of service improvement by auditing existing services, identifying what works and what needs to evolve, and transforming standard services into high-quality experiences such as good catering, excellent cleaning and proactive support
• Prioritize tasks and manage expectations across internal customers while treating all colleagues as clients and ensuring their requests are handled efficiently and professionally
• Lead, coach and support a team of internal staff and external partners by putting the right people in the right place and fostering a cohesive, customer oriented mindset
• Manage budget by overseeing, planning and monitoring to ensure efficient use of resources and alignment with service quality ambitions
Collaborate closely with Safety Management, HR, Dispatching and other departments to align operational priorities and guarantee seamless service delivery
• Stay up to date with trends in facility management and proactively introduce innovations that improve the employee experience
• Make decisions that balance daily operations with longterm improvements, always keeping the bright lights on not only functionally but also in terms of service quality and customer delight
Your profile:
• You bring 5 to 10 years of experience in facility management or a similar environment and hold a master’s degree in engineering, economics, HR or an equivalent field
• You are strongly customer oriented and naturally place the internal user experience at the centre of your decisions
• You communicate clearly with a variety of audiences and show diplomacy when balancing needs, expectations and constraints
• You think out of the box and enjoy modernizing, improving and reimagining services rather than simply maintaining the status quo
• You have strong people management skills and are comfortable guiding and motivating mixed teams of internal employees and external partners
• You are organized, agile and capable of prioritizing in a fastmoving operational environment
• You have a solid understanding of building related technical systems and operational processes
• You are fluent in Dutch, French and English
• You are driven by ownership, engagement and the ambition to deliver high-quality services that truly make a difference in the daily experience of colleagues across all site