Job Title: IT Support Officer (H/F/X)
Location: Seraing, Belgium
Experience Level: Minimum 5 years in a similar role
Start Date: ASAP
Type: Contract
The role:
Our client is seeking an experienced IT Support Officer to join their Service Desk & Workplace team. This full-time, on-site role involves providing hands-on IT support to users across an international organization, ensuring reliability and continuous improvement of IT services.
Responsibilities:
- Provide Level 1 and 2 IT support, resolving incidents and service requests
- Handle first-contact resolutions via support tools or on-site interventions
- Log, track, and close tickets using ITSM tools
- Deploy PCs, manage system images, and install hardware/software
- Contribute to IT procedures, solutions, and project implementation
- Oversee the lifecycle of IT equipment and components
- Stay updated on technology trends and suggest improvements
Qualifications:
- Degree in IT or equivalent experience
- Minimum 5 years in a similar role, preferably in an international setting
- Fluent in French with strong English communication skills
- Proficient in:
- Microsoft Office 365
- Windows 11
- PC hardware & peripherals
- IP telephony and mobile device support
- Active Directory & Entra ID
- Microsoft 365 administration
- Microsoft 365 tools (Teams, SharePoint, OneDrive)
- Exchange (On-Premise & Online)
- Atlassian tools (Jira, Confluence)
- Bonus skills: PowerShell, Windows Server, SCCM, basic networking, ITIL
Soft Skills:
- Excellent communication
- Customer and service-oriented mindset
- Strong organizational skills and autonomy
- Solution-focused and pragmatic
- Team player
- Flexible and available for occasional travel (up to 10%)
The client:
This client specializes in innovative green hydrogen technologies, offering solutions to accelerate the transition to sustainable energy. Their expertise includes the design and production of efficient electrolysers and comprehensive hydrogen systems for industrial and mobility applications.