To support the transformation to a product-centric organisation and operating model, Fluxys is actively looking for a seasoned Scrum Master, with proven experience in a scaled agile environment - preferably LeSS. He/she will guide 2 teams through the change from component to newly-formed cross-functional feature teams, as well as inspire and coach the Scrum Masters from other teams (former team & project leaders with limited experience in scaled agile environments).
ABOUT THE ROLE
As Scrum Master for a Gas Flow Management (GFM) product team, you will serve as a key enabler of team performance, fostering an agile mindset and supporting the delivery of digital solutions that underpin Fluxys’ core commercial and operational processes.
You will coach teams and stakeholders to inspect and adapt effectively, foster self-management, and help simplify organizational structures and processes to support feature teams. You will guide teams and Product Owners in practicing Scrum across multiple teams working on one product. This is an opportunity to contribute to the long-term evolution of a critical product that supports gas flow management for multiple Transmission System Operators (TSOs) across Europe. The product scope spans customer onboarding, contracting, flow planning, billing, reporting, and more—serving the entire lifecycle of gas transmission and preparing for low-carbon energy futures.
KEY RESPONSABILITIES
• Guide and support the agile team by facilitating Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Guide your teams through the change from component to newly-formed cross-functional feature teams
• Inspire and coach the new Scrum Masters from other teams (experienced team & project leaders with limited experience in scaled agile environments)
• Coach the team on self-organization, (scaled) Agile principles, and continuous improvement to maximize team autonomy and performance
• Enable teams to identify and address their own impediments while you focus on removing systemic obstacles that limit agility or cross-team collaboration
• Foster collaboration between team members and with stakeholders, including product owners, analysts, developers, and business users
• Help maintain a healthy and sustainable team pace, balancing delivery goals with team well-being
• Support the Product Owner in maintaining a well-organized and transparent backlog
• Drive improvements in agile practices and tools (e.g. metrics, retrospectives, team health checks)
• Support transparency of product progress by encouraging clear definitions of done, visible backlogs, and frequent inspection across all teams
• Actively facilitate cross-team alignment, knowledge sharing, and dependency management in a scaled agile environment - ensuring collaboration not just within the team, but across the broader product landscape and external stakeholders
• Promote shared agile practices, synchronize ways of working, and help bridge communication between teams working on interconnected systems
• Encourage a culture of accountability, learning, and mutual respect
• Support talent development and continuous growth by coaching team members, facilitating skill-building opportunities, and encouraging a learning mindset
• Collaborate with the product people manager and other stakeholders to identify skill gaps and support career progression initiatives within the team
SKILLS & COMPETENCE
• Proven experience as a Scrum Master in a scaled agile environment (preferably LeSS), ideally in a complex or regulated domain.
• Profound understanding and certification in a scaled agile framework (e.g. LeSS, SAFe, …) is a must. Other relevant agile certifications (PSM I/II, CSM, …) are considered a plus.
• Strong change management skills
• Proven experience in working effectively with cross-functional teams and diverse stakeholder groups
• Strong facilitation, coaching, and conflict resolution skills
• Experience with concurrent development practices and ability to coach developers from a technical point of view on this, is a big plus.
• Experience with agile delivery tools (e.g. Azure DevOps, Jira, or similar platforms) is a plus
• Familiarity with modern DevOps practices and agile delivery pipelines is a plus
• Experience in any other role within a software delivery environment (e.g. QA, developer, analyst, support)
• Excellent communication skills in English (spoken and written); knowledge of Dutch or French is a plus
MINDSET WE VALUE
• Empathetic Facilitator : You create psychological safety and help people have the conversations they need to grow
• Outcome-Oriented : You stay focused on delivering value and help the team connect daily work to product goals
• Proactive Problem Solver : You don’t wait for issues to escalate; you spot friction early and work collaboratively to resolve it
• Adaptable : You thrive in complex environments, embrace change, and adjust coaching to fit team maturity
• Team Builder : You cultivate trust, shared ownership, and continuous improvement within the team
• Transparent and Structured : You bring clarity to goals, progress, and blockers, ensuring visibility at every level.
• Clear and Clean Communicator: You value open, respectful, and direct communication. You give and invite constructive feedback to help the team grow
PRACTICAL
• Place of mission: Fluxys Belgium Headquarters – Avenue des Arts 31, 1040 Brussels and temporary offices at Warandeberg 12, 1000 Brussels
• Onsite presence required 3 days/week, remainder in homeworking
• The start date of this mission is as soon as possible
• Duration of the mission: initially 6 months, with the intention to extend the mission long-term, given the complexity and strategic importance of the energy domain