Senior Applications Operations Coordinator
Location: Perth CBD (Monday–Friday)
Contract Duration: 12 months Casual Contract
Are you an experienced Digital Operations leader looking to take ownership of a critical applications portfolio across a major enterprise environment? This role offers the opportunity to shape support models, uplift capability, and drive operational excellence across a diverse suite of COTS and SaaS applications.
We’re sharing this opportunity with you first, as your background strongly aligns with the technical depth and leadership capability this position requires.
About the Role
- Oversee critical COTS & SaaS applications across Business Development & Commercial (Marketing) and Finance.
- Lead a team of Digital support specialists and act as the main operational contact for new system implementations.
- Manage steady?state transitions, enhancements, risk, documentation, and operational processes.
- Maintain technical currency, coordinate upgrades, manage obsolescence, and align with Cyber expectations.
- Support portfolio management and ensure application roadmaps meet operational needs.
Key Responsibilities
- Lead and mentor the Digital support team, driving a customer?first culture.
- Act as escalation point for complex issues and major incidents.
- Improve monitoring, alerting, and observability to move toward proactive operations.
- Ensure RCA for major/recurring incidents and uphold ITIL best practices.
- Maintain workflows, documentation, and knowledge content.
- Provide operational input into architecture, design, and TCO considerations.
- Identify FinOps and rationalisation opportunities.
- Track industry trends and recommend improvements or new technologies.
Skills & Experience
- Degree in IT, Computer Science, Engineering, or equivalent experience.
- 10+ years in Digital operations/application support; 3+ years in team leadership preferred.
- Strong experience with COTS, SaaS, cloud environments, and enterprise applications.
- Knowledge of APM, ITIL, and platforms like ServiceNow.
- Excellent communication and stakeholder management skills.
- Calm under pressure with strong incident management capability.
- Highly organised, customer?focused, and able to manage competing priorities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, you may contact Caryl via caryl.isuan@airswift.com or +61 8 6318 1100.
Airswift is an international workforce solutions provider. With 1000 employees and 9,000 contractors operating in over 70 countries, Airswift's geographical reach, experience and expertise across the energy, mining, infrastructure and technology sectors is unparalleled.
By joining Airswift's community you gain exclusive access to our candidate portal 'Airswift Digital'. Frist release features include early notification of upcoming assignments via automated matching, access to our digital timesheet portal and exclusive access to content designed to support you career development.
At Airswift, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.