Job Title: Sales Support / Admin
Location: Mont Kiara, KL
Responsibilities:
- Assist the Sales team with customer inquiries, order processing, and after-sales support
- Managing correspondences between suppliers and sales team
- Work with Sales on providing quotations and proposal. Prepare sales quotes, invoices, and other documentation in a timely and accurate manner
- Demonstrate and implement cost saving measures
- Coordinate with the logistics team to ensure efficient delivery and installation of furniture products.
- Liaise with factories and logistic department on meeting deadline
- Prepare mock-up samples & colours scheme confirmation for Client
- Issue of PO to Respective Factories
- Meeting with all related departments to ensure the feasibility of launching new products
- Solve technical problems from project team, sales team and overseas projects to ensure on time delivery of projects
- Discuss with suppliers about the feasibility of customized products.
- Arrange product LAB testing information and technical details
- Understand all aspects of installation relating to furniture.
- Prepare tender submission and proposal?
- Prepare budget costing and proposal
- Go through tender specifications with sales manager.?
- Get final approval on costing from sales manager.?
- Ensure tender is completed and submitted on time.?
- Prepare PO and 3D drawings for factory to fabricate.?
- Create presentation materials for customer presentation.?
- Prepare design concepts for workplace layouts with sketches.?
- Take an active approach to learn new products from the supplier range.?
- Assist with ad hoc responsibility as per requested by sales team.?
- Maintain accurate sales records and provide regular reporting to the Sales Manager
- Support the implementation of sales strategies and initiatives
- Contribute to the continuous improvement of sales processes and customer experience
Requirements
- Minimum 3 years of experience in a sales support or customer service role, preferably in the furniture industry
- Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
- Strong administrative and organizational skills, with attention to detail
- Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
- Knowledge of furniture products and industry trends would be an advantage
- A team player with a positive attitude and a willingness to learn and grow
- Proficiency in BM, English and Mandarin