BPFGJP00012441 - Order Management Specialist I

Job Title: Order Management Specialist
Experience Level: Mid to Experienced
Location: Malaysia

Role Overview

The Order Management Specialist acts as the primary point of contact for customers throughout the order lifecycle, managing the end-to-end order-to-invoice (O2C) process across international and domestic operations. This role ensures seamless coordination between customers, internal teams, and supply networks, while maintaining high standards of service, accuracy, and compliance.

The position requires strong ownership, attention to detail, and the ability to operate in a fast-paced, globally connected environment.

Key Responsibilities
Serve as the main contact point for customers, managing enquiries, order placements, and updates
Build and maintain strong relationships with customers, suppliers, and internal stakeholders across regions
Process and manage customer orders accurately and within agreed turnaround timelines
Ensure all orders are compliant, complete, and aligned with service and commercial requirements
Coordinate closely with credit and finance teams to ensure smooth order processing
Proactively track and monitor order progress, ensuring timely delivery and resolving potential issues
Communicate updates to customers, including delivery timelines, changes, or supply constraints
Escalate risks or issues that may impact delivery or customer satisfaction
Record and manage customer complaints and non-conformances within internal systems
Key Challenges
Managing orders across multiple systems and platforms
Ensuring high accuracy in pricing, order details, and invoicing
Handling time-sensitive orders across different time zones and geographies
Maintaining service quality in a high-volume, fast-moving environment
Stakeholder Management

This role involves regular interaction with:

Internal teams (Sales, Finance, Credit, Supply Chain, Customer Service)
External stakeholders (customers, distributors, enterprise clients)
Qualifications
Diploma, Bachelor’s Degree, or higher in Business, IT, Engineering, or related field
Lean or process improvement certification is an advantage
Key Skills & Experience
Experience in shared services or customer operations environment
Exposure to oil & gas, logistics, or industrial sectors is advantageous
Strong stakeholder management and communication skills
Proficiency in English (written and spoken)
Ability to multitask and manage priorities in a dynamic environment
Strong problem-solving and decision-making capability
High attention to detail and customer-focused mindset
What We’re Looking For

A proactive, detail-oriented professional who thrives in a structured yet fast-paced environment, with the ability to manage complex order flows while delivering a high level of customer satisfaction.