Our client, a major Oil and gas company, is looking for a Community Relations Coordinator to work on a 6 months contract in Houston, TX
We are seeking a full-time, customer-focused professional to support employee ticket distribution and engagement initiatives. This role is highly customer-facing and requires a positive, service-oriented attitude, strong listening skills, and clear verbal and written communication. The ideal candidate is dependable, detail-oriented, and comfortable managing daily employee interactions while accurately tracking ticket inventory and usage.
This position serves as a key point of contact for employees and internal partners, ensuring ticket requests are handled professionally, accurately, and on time. Although basic tracking and reporting are necessary, the main priority is to provide consistent, high-quality customer service.
Responsibilities:
- Serve as a primary, customer-facing point of contact for employees regarding ticket availability, requests, distribution timelines, and usage guidelines.
- Communicate clearly and professionally with employees via email, phone, and in-person interactions, ensuring a positive and responsive experience.
- Distribute and track usage of Oxys Houston-area tickets, including but not limited to the Houston Livestock Show and Rodeo and Houston Astros events.
- Support distribution and tracking for region-specific tickets, including but not limited to the Colorado Rockies and Midland Rockhounds.
- Accurately document ticket assignments, confirmations, returns, and usage with strong attention to detail.
- Listen carefully to employee questions or concerns and respond appropriately, escalating issues when needed.
- Maintain accurate ticket logs and tracking spreadsheets using Excel or similar tools.
- Ensure timely updates to tracking records to support accountability and internal reporting.
- Assist with basic reporting related to ticket usage, employee participation, and inventory levels.
- Identify and communicate recurring questions, issues, or process gaps to support continuous improvement.
Skills:
- Demonstrated customer service experience in a customer-facing role preferred.
- Excellent verbal and written communication skills.
- High attention to detail with strong organizational and follow-through abilities.
- Basic proficiency in Excel, including data entry, simple tracking, and maintaining organized records.
- Proven reliability, punctuality, and ability to maintain consistent availability.
- Ability to manage multiple requests while maintaining accuracy and professionalism.
Preferred Qualifications
- Advanced Excel skills, such as pivot tables, formulas, or data validation.
- Basic data analytics experience, including trend tracking or simple reporting.
- Experience supporting metrics, dashboards, or engagement reporting in an administrative or customer-service environment.
#LI-MN2