IT Service Portfolio Consultant
The company is seeking an IT Service Portfolio Consultant to design, implement and establish a structured IT Service Portfolio within a rapidly evolving digital energy infrastructure environment. This is a hands-on, foundational role requiring deep technical expertise in service management and the ability to operate within complex enterprise IT landscapes.
Role Context
The company operates critical high-voltage grid infrastructure and is undergoing digital transformation to support future energy demands. The IT organisation is evolving to meet growth, new technology adoption and changing business needs. This IT Service Portfolio Consultant position sits within the Digital Technology & Transformation unit, specifically supporting the Governance & Operating Model team. The role involves close collaboration with Enterprise Architecture, Service Owners, Capability Owners, Finance and other technical stakeholders.
About the Role
The IT Service Portfolio Consultant will be responsible for building a structured and scalable IT Service Portfolio from the ground up in an environment where definitions, ownership and structures are not yet standardised. This is a technical, non-management role focused on delivering tangible, sustainable outcomes that integrate into daily operations and support long-term organisational capability.
Key Responsibilities
- Apply structure and overview across a fragmented IT landscape
- Engage with technical teams to map out existing IT services
- Define IT services and provide unambiguous technical descriptions
- Co-design a scalable, logical and practical IT Service Portfolio
- Provide insight into relationships between services, capabilities, applications and ownership
- Identify dependencies and responsibilities across the IT estate
- Guide Service Owners and stakeholders in completing and maintaining the portfolio
- Stimulate adoption so that the IT Service Portfolio becomes embedded in daily working methods
- Connect the portfolio to processes such as CMDB, incident management, change management and sourcing management
- Ensure the portfolio becomes a sustainable and living part of the organisation
Required Experience & Qualifications
- Minimum of 5 years of experience in IT Service Management, Service Portfolio Management or similar roles
- Proven experience in setting up or improving an IT Service Portfolio, preferably from the ground up
- Understanding of both technical IT services and business-oriented services
- Experience within complex enterprise environments
- Good knowledge of ITIL, especially service portfolio and service catalog management
- Experience with stakeholder management at different levels
- Understanding of enterprise architecture and the relationship between services, capabilities and applications
- Experience with service management tooling such as TOPdesk or similar
- Familiarity with IT4IT is an advantage
- Strong analytical skills and ability to apply structure
- Able to translate complexity into practical solutions
- Strong communication skills and stakeholder management capability
- Ability to switch between strategy and operation
- Pragmatic and result-oriented approach
- Fluent in Dutch and English
About Airswift
Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift partners with organisations worldwide to deliver critical talent across complex projects, offering global reach and industry expertise.