Core People Services Specialist – Summary
The Core People Services Specialist is responsible for supporting employees, managers, and HR teams by managing employee data and HR processes within Workday and related systems. The role focuses on delivering accurate workforce administration services, resolving HR-related inquiries, ensuring data integrity, and providing excellent customer support.
Key Responsibilities
- Manage offer and onboarding processes, employee data changes, and HR service requests.
- Support employees and managers by responding to HR inquiries and resolving cases.
- Maintain accuracy and integrity of employee records and HR data.
- Process changes related to personal information, job details, work schedules, and locations.
- Manage employee records and documentation in compliance with legal and regulatory requirements.
- Investigate and resolve issues involving multiple stakeholders and systems.
- Participate in continuous process improvement initiatives and maintain Standard Operating Procedures (SOPs).
- Support testing and implementation of HR technology enhancements.
- Assist with ad hoc HR projects and operational activities.
Required Skills & Competencies
Technical Skills
- Experience using HR systems, particularly Workday.
- Familiarity with Salesforce CRM, Power BI, and Microsoft Office.
- Strong analytical and numerical skills.
- Ability to manage employee data with confidentiality and compliance.
- Strong customer service and problem-solving capabilities.
Business Skills
- Process improvement and solution-oriented mindset.
- Strong relationship management and communication skills.
- Understanding of business needs and customer-focused HR service delivery.
Leadership & Behavioral Competencies
- Good organizational and time-management skills.
- Ability to manage multiple priorities independently.
- Sound judgment, professionalism, and integrity.
- Team player with a proactive attitude and willingness to support colleagues.
- High self-awareness and openness to feedback.
Qualifications
- Bachelor's degree preferred (HR background is an advantage).
- Minimum 1–2 years of relevant experience, though fresh graduates are encouraged to apply.
- Ability to learn multiple HR systems quickly and adapt to a fast-paced environment.