Enterprise Technology Engineer
Job Purpose
The Enterprise Technology Engineer is responsible for the support, implementation, and continuous improvement of retail enterprise technology platforms and services. The role ensures reliable, secure, and scalable technology solutions that meet business needs while maintaining operational excellence, system stability, and service continuity.
The engineer works closely with business stakeholders, vendors, support teams, and technology partners to deliver change initiatives, support technology transitions, and ensure the ongoing availability and performance of enterprise systems.
Key Responsibilities
Operational Stability, Service Management & Support
- Support, configure, and maintain enterprise technology solutions and platforms.
- Manage incidents, service requests, problems, and changes in accordance with ITIL or organisational service management practices.
- Maintain stability, availability, and performance of enterprise applications, hardware, and services.
- Monitor system health and proactively identify risks, vulnerabilities, and performance issues.
- Lead troubleshooting activities and coordinate resolution of complex incidents and recurring problems.
- Work with vendors and third-party service providers to deliver support outcomes.
- Ensure service levels are achieved and customer expectations are met.
- Support technology projects, upgrades, patches, migrations, and enhancement initiatives.
Service Transition & Change Management
- Support service transition activities for new systems, upgrades, and operational handovers.
- Ensure documentation, support processes, monitoring tools, and operational readiness are established before go-live.
- Coordinate knowledge transfer between project, engineering, and support teams.
- Participate in change management processes to ensure smooth deployment and minimise business impact.
- Support hypercare activities during transition periods and stabilisation phases.
Required Skills & Experience
Technical Skills
- Retail and Enterprise applications, basic network infrastructure understanding, and end-user technology support.
- Experience with handling Incident, problem, and change management.
- Experience in POS, Payment, and Forecourt systems.
- Familiar with Microsoft Azure, ADO, Confluence and MDM (AirWatch, Intune) solutions.
- Experience in monitoring tools such as Grafana/Splunk, as well as remote management tools (Teamviewer/Bomgar)
- Experience in Payroll software support and asset/hardware management.
- Experience in automation (PowerAutomate) and scripting is considered an advantage.
Professional Skills
- Strong troubleshooting and analytical skills.