CUSTOMER CONNECTION OPERATIONS SPECIALIST
Location:
Brussels, Belgium
Contract Duration:
12-month renewable
Job Status:
Full-Time
Working Pattern:
Mon – Fri (Hybrid working)
Start Date:
23 November (Can be flexible)
Account Manager:
Anthony Hughes
Role Overview
We are seeking a Connection Study Coordinator to provide technical and operational support for the management of customer connection-study requests within a leading energy infrastructure organisation.
This role will support the coordination, administration, and follow-up of grid connection requests, ensuring data quality, document control, stakeholder alignment, and efficient progression of connection studies. Working closely with engineering, infrastructure, commercial, and customer-facing teams, you will play a key role in supporting the delivery of connection projects within a regulated energy environment.
Responsibilities
Register, maintain, and update customer connection-study files within relevant operational systems
Verify the completeness and accuracy of technical, customer, and project information required for study execution
Coordinate actions and deliverables between internal stakeholders to ensure efficient progress of connection files
Monitor milestones, deadlines, dependencies, and risks, escalating potential issues where required
Prepare and maintain connection offers, technical annexes, contracts, and supporting documentation
Perform first-level reviews of technical documentation, data quality, and file completeness
Ensure document traceability, version control, and compliance with internal procedures
Support customer communications by preparing status updates and requests for additional information
Identify opportunities to improve processes, data quality, standardisation, and operational efficiency
Support the accurate administration and reporting of connection-study activities
Requirements
Technical Bachelor's degree or equivalent experience in Electrical Engineering, Industrial Engineering, Energy Technology, Electromechanics, Business Engineering, or a related field
Previous experience in technical coordination, engineering support, operations, contract administration, document control, or regulated industry environments
Ability to review technical information and identify missing, inconsistent, or unclear data
Strong organisational skills with attention to detail and document quality
Experience managing multiple stakeholders and coordinating activities across different teams
Customer-focused mindset with strong communication skills
Comfortable working with digital systems, databases, and operational tools
Experience supporting process improvement, reporting, and data quality initiatives
Fluent Dutch and French language skills
Professional level English
The Next Step
This is an excellent opportunity to join a leading energy infrastructure organisation and contribute to the delivery of critical grid connection projects supporting the energy transition. If you have strong coordination, administration, or engineering support experience and are looking for your next challenge, please apply or contact the recruitment partner for further information.