One of our major oil and gas clients is seeking a Hotline Coordinator to work on a 2-6- month assignment in their facilities in Houston, TX.
Responsibilities:
- Assist and support the Royalty Hotline by answering owner phone calls and responding to owner inquires via email
- Research customer information in SAP PRA, Salesforce, and PLADS and take any necessary steps to follow up on actionable items
- Perform any required system work in order to maintain customer information
- Submit requests to various groups to update customer information such as Tax ID and banking information
- Log customer phone calls and email inquiries in Salesforce
- Perform ad-hoc requests as needed to provide support to the Division Order Analysts and team
- May also support the Operator Hotline as needed
Requirements:
- High School diploma or equivalent work experience
- Prior call center or division order experience preferred
- Excellent problem-solving skills and ability to research
- Strong customer service orientation
- Strong attention to detail
- Proficiency with Excel
- Ability to prioritize tasks assigned by multiple sources
- Strong written and verbal communication skills
- Must be able to adapt well to rapidly changing priorities and responsibilities
- Ability to operate both independently and as part of a team
- Organized, with excellent organizational and time management skills
- Self-motivated, with ability to work with minimal instruction
- Demonstrated strong work ethic
- Flexibility regarding workload and priorities
- Possess a positive, team-oriented attitude
Preferred Qualifications:
- Understanding of SAP PRA and/or Salesforce
- Previous customer service experience and/or working for a hotline answering customer inquiries