Job Title:
IT Support Technician
Duration:
5 months
Schedule:
5/40 schedule
Location:
Port Arthur, TX
This opportunity supports end-user technology services across desktop support, executive support, digital media, and audio-visual environments. The role focuses on troubleshooting hardware and software issues, supporting conference room technology, managing user account administration, and delivering a high-quality client experience in a fast-paced technical environment. This position also contributes to digital content delivery, Hiperwall support, and ongoing improvement of service processes and documentation.
Requirements:
Associate's Degree in Computer Science, MIS, or a related field, or equivalent work experience
3 years of experience as a Computer Support Technician supporting a 24/7 operation
3 years of relevant experience supporting senior-level management clients
1 year of related experience in digital media and audio-visual systems
Experience working in a team-oriented, collaborative environment
Experience supporting Microsoft operating systems, including Windows 7, Windows 10, and Server 2008
Extensive experience with Windows desktop operating systems, Office 365, and business software
Experience supporting PC, Mac, Windows, Apple OS, and mobile devices including smartphones and tablets
Strong troubleshooting and issue resolution skills across hardware, software, printers, phones, applications, and peripherals
Ability to install and upgrade software, install hardware, configure systems and applications, and support connectivity issues
Working knowledge of Microsoft Office applications and the ability to support end users effectively
Experience with user account administration, including password resets, group memberships, onboarding, offboarding, and account modifications
Ability to create, manage, and maintain accurate support ticket documentation
Experience supporting digital media environments, including video walls, content displays, media players, conference room technology, and Hiperwall systems
Strong written and verbal communication skills with excellent customer service and relationship-building capability
Ability to prioritise tasks, manage changing demands, and maintain strong follow-up and organisational standards
Strong documentation skills, including process, procedure, and instruction material updates
Ability to present technical concepts in business terms and collaborate effectively with stakeholders at different levels
About Airswift:
Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with unique project needs. With over 1000 employees and 9,000 contractors operating in over 60 countries, Airswift's geographical reach and pool of talent available is unmatched in the