Qualifications & Experience:
Education: Higher technical
Work Experience: Must have at least 3 years’ experience in a similar role
Knowledge of Languages: Azerbaijani (fluent), English (fluent)
Other skills/Certificates Help Desk function Basic knowledge of Microsoft Active Directory Flexibility to work in office, remote base facilities and offshore
Responsibilities:
Guarantee day to day technical support and administration of the technology infrastructure to support the Company ICT requirements.
Maintains and repairs hardware, software and service applications;
Effectively maintains customer hardware/software;
Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.
Identify software and hardware problems and repair;
Perform regular maintenance on hardware and software components;
Install cables and configures hardware and software;
Document system addresses and configurations;
Run diagnostic programs or use test equipment to locate source of problems;
Communicate effectively with end users and customer management;
Maintain security and functionality through application of program temporary fixes;
Fully adhere, at all times and irrespective of the workplace, to Company Health, Safety, Environmental and Quality (HSEQ) policies, procedures and requirements.
Perform other related duties as assigned by Superior