### Service Desk Analyst – Indonesian Speaker
Location: Kuala Lumpur, Malaysia
Employment Type: Permanent, Full-Time
We are seeking Indonesian-speaking Service Desk Analysts to provide first-level technical support and assist users in resolving IT-related issues.
**Key Responsibilities**
- Provide Level 1 IT support via phone, chat and web-based channels.
- Troubleshoot hardware, software and system-related issues.
- Record, monitor and resolve incidents using ticketing systems.
- Escalate complex technical issues to relevant support teams.
- Communicate professionally with Indonesian-speaking users.
- Maintain accurate documentation and deliver excellent customer service.
**Requirements**
- Business-level Bahasa Indonesia proficiency, including speaking, reading and writing.
- Previous professional use of Bahasa Indonesia in a customer-facing or support environment preferred.
- Diploma or Degree in IT or a related field, or equivalent experience.
- Fresh graduates and candidates with up to 5 years of relevant experience are welcome.
- Basic IT troubleshooting, service desk or technical support knowledge.
- Good English communication skills.
- Willingness to work onsite in Kuala Lumpur on rotational shifts, including public holidays.
- Immediate joiners or candidates with up to 30 days' notice preferred.