### Service Desk Analyst – Korean Speaker
Location: Kuala Lumpur, Malaysia
Employment Type: Permanent, Full-Time
We are looking for Korean-speaking Service Desk Analysts to support IT operations and provide technical assistance to users in a professional, international environment.
**Key Responsibilities**
- Provide Level 1 IT support through phone, chat and web-based channels.
- Diagnose and troubleshoot hardware, software and system issues.
- Manage incidents and service requests using ticketing systems.
- Escalate unresolved technical issues to appropriate support teams.
- Communicate professionally with Korean-speaking users.
- Maintain service quality and accurate incident documentation.
**Requirements**
- Business-level Korean proficiency in speaking, reading and writing.
- TOPIK Level 4 or above preferred.
- Diploma or Degree in IT or a related field, or equivalent experience.
- Fresh graduates and candidates with up to 5 years of relevant experience are welcome.
- Basic IT troubleshooting or technical support knowledge.
- Good English communication skills.
- Willingness to work onsite in Kuala Lumpur on rotational shifts, including public holidays.
- Immediate joiners or candidates with up to 30 days' notice preferred.